Roberto Silva Paz
Houston,TX
Summary
Versatile professional skilled in logistics, customer service, and sales operations. Consistently delivered exceptional service and achieved high performance metrics, while managing efficient delivery processes. Actively pursuing a degree in computer science to enhance technical abilities and analytical thinking.
Overview
11
11
years of professional experience
Work History
Driver
Uber
Houston, USA
01.2024 - Current
- Provide reliable transportation and maintain high customer satisfaction.
- Manage routes effectively to ensure timely arrivals.
Driver
Shipt LLC
Houston, USA
01.2024 - 12.2024
- Delivered Target packages promptly and efficiently, ensuring customer satisfaction.
- Managed delivery schedules and maintained excellent service ratings.
Helper/Home Deliveries
V&L Express
Houston, USA
01.2022 - 12.2023
- Handled loading, transportation, and delivery of heavy residential and commercial items.
- Collaborated effectively within a two-person team to optimize delivery operations.
Flex Driver
Amazon LLC
Houston, USA
01.2020 - 12.2023
- Managed package deliveries, ensuring timely distribution and customer satisfaction.
- Maintained adherence to company standards and delivery schedules.
Warehouse Associate
Amazon LLC
Austin, USA
01.2019 - 12.2020
- Managed sorting, scanning, loading, and unloading of packages.
- Maintained efficiency and accuracy under high-demand conditions.
Sales Representative
Metro By T-Mobile
Austin, USA
01.2018 - 12.2020
- Assisted customers with sales and account-related inquiries.
- Achieved Top 5 in sales for 7 consecutive months, including Best Monthly Sales 3 times.
Customer Service/Sales Representative
Shop LC
Austin, USA
01.2017 - 12.2018
- Addressed customer inquiries and issues via phone, facilitating sales.
- Consistently achieved performance scores above 4 on quarterly reports.
Server
Sirloin Stockade LLC
Austin, USA
01.2015 - 12.2017
- Delivered excellent customer service in a fast-paced dining environment.
- Earned Employee of the Month recognition five times.
Education
Bachelor of Science - Computer Science
University of Houston
Houston, TX12-2027
Associate Studies - Computer Science
Austin Community College
Austin, TXSkills
- Logistics & Delivery Operations
- Customer Service Excellence
- Sales & Communication
- Time Management & Efficiency
- Problem Solving & Conflict Resolution
- Teamwork & Collaboration
- Adaptability & Flexibility
- Technical Proficiency
Accomplishments
- Employee of the Month (5 times), Sirloin Stockade LLC
- Top 5 Sales Performer (7 months), Metro by T-Mobile
- Best Monthly Sales Performer (3 times), Metro by T-Mobile
- Consistently high-performance evaluations at Shop LC
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Driver
Uber
01.2024 - Current
Driver
Shipt LLC
01.2024 - 12.2024
Helper/Home Deliveries
V&L Express
01.2022 - 12.2023
Flex Driver
Amazon LLC
01.2020 - 12.2023
Warehouse Associate
Amazon LLC
01.2019 - 12.2020
Sales Representative
Metro By T-Mobile
01.2018 - 12.2020
Customer Service/Sales Representative
Shop LC
01.2017 - 12.2018
Server
Sirloin Stockade LLC
01.2015 - 12.2017
Bachelor of Science - Computer Science
University of Houston
Associate Studies - Computer Science
Austin Community College