Flavio Carvalho
Charlotte,NC
Summary
I have been working in technology since 1995. I am passionate about everything that involves technology, which makes it easy for me to generate fast and efficient solutions.
I am originally from Brazil, where I had a small IT and technology company for a few years. Brazil is a country where the culture of fixing things is very popular, which has made me very successful there.
I moved to the United States 11 years ago and have been increasingly improving my experience in my field.
I am trilingual, speaking Portuguese, English and Spanish.
Overview
20
20
years of professional experience
Work History
IT Manager
Quicklotz Liquidation
Charlotte, NC
02.2022 - Current
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Implemented and maintained technology and software budget.
- Customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
IT Technician
Independent Self Employment
Belo Horizonte, MG / Charlotte, NC
01.2005 - 03.2022
- I.T Services
- Analyzed system errors using diagnostic tools, achieving rapid issue resolution for enterprise applications.
- Diagnosed network connectivity issues to improve system uptime for internal users.
- Implemented hardware upgrades, optimizing performance for key operational systems.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
IT Manager
Brasmic Mineração
Belo Horizonte, MG
03.2007 - 11.2010
- I.T technician
- Manager internal network
- Install and software
- Wi-Fi network and internet
- Security cameras
- Manager windows server
- Remote acc
Education
College - Information Technology
Universidade Estácio de Sá
Belo Horizonte, MG07.2011
Skills
- Computer Networking
- Desktop Support
- Software Troubleshooting
- Technical Support
- Network Support
- Operating Systems
- Active Directory
- Help Desk
- LAN
- Microsoft Windows
- Remote Access Software
- VPN
- DNS
- Mac OS
- DHCP
- Information Security
- Troubleshooting
- IT asset management
- Technical troubleshooting
- Technical support
- Problem-solving aptitude
Languages
Spanish - Fluent
Portuguese - Expert
English - Fluent
Timeline
IT Manager
Quicklotz Liquidation
02.2022 - Current
IT Manager
Brasmic Mineração
03.2007 - 11.2010
IT Technician
Independent Self Employment
01.2005 - 03.2022
College - Information Technology
Universidade Estácio de Sá