Flavio Ortega
Wenatchee,WA
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager
The Home Depot
Wenatchee, WA
05.2024 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
SPECIALTY DEPARTMENT SUPERVISOR
The Home Depot
Wenatchee, WA
12.2023 - Current
- Resolved customer complaints efficiently and effectively, maintaining a positive brand image while adhering to company policies
- Supervised and monitored the performance of associates in specialty departments, providing guidance to ensure customer satisfaction and productivity goals were met
- Provided feedback to specialists on their performance, identifying areas for improvement and celebrating successes
- Delivered excellent customer service, driving quality shopping experiences
- Assigned employees to specific duties
- Performed work activities of associates, such as cleaning, and organizing shelves and displays and selling merchandise
- Established and implemented policies, goals, objectives, and procedures for department
SERVICE DEPARTMENT LEAD
The Home Depot
Wenatchee, WA
05.2020 - 12.2022
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with policy changes
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Collaborated with department supervisor to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
SERVICES DESK ASSOCIATE
The Home Depot
Wenatchee, WA
05.2018 - 05.2020
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
SHIFT SUPERVISOR
Jack in the box
Wenatchee, WA
10.2014 - 12.2017
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture
- Complied with company standards and policies, setting example for team members
- Supervised food production and preparation, promoting consistency with established recipes and procedures
Education
ASSOCIATE IN ARTS (A.A.) - PSYCHOLOGY
Wenatchee valley college
Wenatchee, WA06.2019
HIGH SCHOOL DIPLOMA -
Wenatchee High school
Wenatchee, WA06.2016
Skills
- Sales Expertise
- Time Management
- Organizational Skills
- Quality Assurance
- Conflict Resolution
- Product Knowledge
- Customer Service
- Decision Making
- Problem Solving
- Leadership Abilities
- Team Management
- Staff Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Experience Manager
The Home Depot
05.2024 - Current
SPECIALTY DEPARTMENT SUPERVISOR
The Home Depot
12.2023 - Current
SERVICE DEPARTMENT LEAD
The Home Depot
05.2020 - 12.2022
SERVICES DESK ASSOCIATE
The Home Depot
05.2018 - 05.2020
SHIFT SUPERVISOR
Jack in the box
10.2014 - 12.2017
ASSOCIATE IN ARTS (A.A.) - PSYCHOLOGY
Wenatchee valley college
HIGH SCHOOL DIPLOMA -
Wenatchee High school