Ishan Gill
Niagara Falls,Canada
Summary
Dynamic professional with a strong foundation in administration, management, and sales, complemented by a proven track record in business operations and development. Exceptional communication skills foster relationships across all organizational levels, along with adaptability to thrive in both team-oriented and independent settings. Demonstrates outstanding leadership and multitasking capabilities, consistently driving results in high-pressure environments. Committed to leveraging expertise to contribute effectively to organizational success and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Genesis Niagara
St. Catharines, ON
05.2025 - 02.2026
- Interacted with upscale clients to build loyalty and ensure delivery of outstanding service experiences.
- Managed high-value transactions, ensuring compliance with company policies and maintaining confidentiality of client information.
- Analyzed customer preferences and implemented customized shopping solutions to drive client satisfaction and loyalty.
- Managed finance and insurance operations, including loan structuring, credit approvals, and product presentation.
F&I Manager
Performance Hyundai
St. Catharines, ON
05.2024 - 05.2025
- Educated customers on vehicle protection plans, increasing product uptake and revenue generation.
- Negotiated financing options to enhance customer satisfaction and close sales effectively.
- Collaborated with sales teams to align F&I strategies with overall dealership goals and objectives.
- Oversaw contract preparation processes, ensuring accuracy and compliance within established timelines.
Sales Representative
Performance Hyundai
St. Catharines, ON
04.2023 - 05.2024
- Developed and maintained strong client relationships to drive customer loyalty.
- Evaluated market trends to uncover new sales opportunities and optimize product offerings.
- Collaborated with marketing teams to create targeted promotional campaigns.
- Delivered engaging product demonstrations and presentations to prospective clients to highlight unique features and advantages.
Realtor
Royal Lepage NRC
Niagara Falls, ON
11.2020 - 04.2023
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
Sales Associate
Nike Canada
Niagara-on-the-Lake, ON
05.2019 - 08.2019
- Provided positive first impressions to existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
Operations Manager
A1 INN
Niagara Falls, ON
05.2015 - 08.2018
- Facilitated seamless check-in experience by providing exceptional service and support to guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Daily operations of property were effectively in order and providing positive results such as Front Reception, Housekeeping, and Renovations.
Education
Advanced Diploma - Business Administration Management
Seneca College
North York, ON04.2020
High School Diploma -
Westlane Secondary School
Niagara Falls, ON06.2017
Skills
- Adaptability and Flexibility
- Market and Competitive Analysis
- Customer Relationship Management
- Communications
- Sales Expertise
- Finance & Insurance Services
Certification
Certified Realtor, Real Estate Board Ontario - 2 Years
LANGUAGES
English
Punjabi
Timeline
Customer Experience Manager
Genesis Niagara
05.2025 - 02.2026
F&I Manager
Performance Hyundai
05.2024 - 05.2025
Sales Representative
Performance Hyundai
04.2023 - 05.2024
Realtor
Royal Lepage NRC
11.2020 - 04.2023
Sales Associate
Nike Canada
05.2019 - 08.2019
Operations Manager
A1 INN
05.2015 - 08.2018
Advanced Diploma - Business Administration Management
Seneca College
High School Diploma -
Westlane Secondary School