Summary
Overview
Work History
Education
Skills
Timeline
Generic

Flecia Lenair

Milwaukee,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Medicare Sales Agent

United Healthcare
08.2020 - Current
  • Educated clients on insurance policies and procedures.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.

Virtual Customer Service Representative

Liveops
08.2015 - 02.2024
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Kohls Corporate Offices
08.2010 - 05.2015
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Achieved high service level scores by effectively resolving customer issues during the first contact.
  • Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Associate of Arts - Criminal Justice

University of Phoenix
Tempe, AZ
05.2015

Skills

  • Eligibility Determination
  • Administrative Functions
  • Requirements Reviews
  • Policy Feature Explanations
  • Relationship Building
  • Health insurance
  • HIPAA Compliance
  • Enrollment processing

Timeline

Medicare Sales Agent

United Healthcare
08.2020 - Current

Virtual Customer Service Representative

Liveops
08.2015 - 02.2024

Customer Service Representative

Kohls Corporate Offices
08.2010 - 05.2015

Associate of Arts - Criminal Justice

University of Phoenix

Similar Profiles

CREATE PROFILE
Flecia Lenair