Heidi Fleischer
East Windsor
Summary
Dynamic Operations Lead with a proven track record at Carrier Corporation, enhancing operational efficiency and fostering a culture of safety and teamwork. Expert in procedure implementation and effective communication, I've driven significant improvements in service delivery and operational excellence. Skilled in KPI tracking and team building, my leadership has directly contributed to achieving company-wide objectives.
Overview
22
22
years of professional experience
Work History
Operations Lead
Carrier Corporation
02.2003 - Current
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Oversaw problem resolution to address barriers to operational efficiency.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Education
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ02-2010
Skills
- Scheduling coordination
- Facility management
- Order fulfillment
- Procedure implementation
- Acknowledgment of customer needs
- Strong team building skills
- Team Training
- Time management
- Self motivation
- KPI tracking
- Reliability
- Effective communication
Timeline
Operations Lead
Carrier Corporation
02.2003 - Current
Associate of Arts - Accounting
University of Phoenix
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