Lainee Westbrooks
Gaffney,SC
Summary
Proven Operations Lead with a track record of enhancing team productivity at DHL Supply Chain through effective training and development. Skilled in operational efficiency and motivational leadership, I excel in utilizing data-driven insights for resource optimization. Demonstrated ability to improve customer satisfaction and manage logistics, showcasing strong multitasking and communication abilities.
Overview
3
3
years of professional experience
Work History
Operations Lead
DHL Supply Chain
01.2024 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
Server
PYT Legenday Grill and Bar
01.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Clerk
QuikTrip
06.2021 - 12.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Associate of Applied Science - Management
Spartanburg Community College
Spartanburg, SC07-2024
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
- Logistics management
- Strong team building skills
- Inventory coordination
- Performance monitoring
- Marketing
- Technology
Timeline
Operations Lead
DHL Supply Chain
01.2024 - Current
Server
PYT Legenday Grill and Bar
01.2023 - 01.2024
Clerk
QuikTrip
06.2021 - 12.2022
Associate of Applied Science - Management
Spartanburg Community College
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