FLEMING Brooks
PANAMA CITY BEACH
Summary
Dedicated custodian and maintenance technician with strong cleaning, sanitizing, and customer service skills. Proven ability to train staff and optimize operational efficiency.
Overview
26
26
years of professional experience
Work History
Custodian
Gulf Coast State College
Panama City, FL
11.2022 - Current
- Ensured cleanliness and sanitation of assigned facilities, adhering to health and safety regulations.
- Operated industrial cleaning equipment to maintain high standards of cleanliness across campus buildings.
- Collaborated with team members to develop efficient cleaning schedules, optimizing workflow and resource allocation.
- Trained new staff on proper cleaning techniques and usage of equipment, fostering a culture of safety and efficiency.
Maintenance Technician
Comfort Inn & Suites
Panama City Beach, FL
06.2019 - 11.2021
- Performed routine inspections to identify maintenance issues and ensure operational efficiency.
- Executed repairs on HVAC systems, plumbing, and electrical components to maintain guest comfort.
- Collaborated with housekeeping to resolve maintenance requests promptly, enhancing guest satisfaction.
- Trained junior technicians on best practices for equipment handling and safety protocols.
Information Technology Specialist
USAF
United States
08.2000 - 09.2015
- Provided technical support for hardware and software issues across multiple platforms.
- Managed system updates and configurations to enhance operational efficiency.
- Developed training materials for end-users to improve technology utilization.
- Coordinated network security protocols to safeguard sensitive information.
- Led troubleshooting initiatives, resolving complex IT challenges swiftly.
- Streamlined IT processes, reducing response times for service requests.
- Mentored junior staff on best practices in IT operations and support.
- Implemented data management strategies ensuring compliance with regulatory standards.
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Managed high levels of call flow and responded to technical support needs.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Radio Icon (DJ)
WKGC Radio @ Gulf Coast State College
Panama City
07.2023 - Current
- Curated diverse playlists to enhance audience engagement and create memorable experiences.
- Collaborated with event organizers to understand client vision and tailor performances accordingly.
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
Education
No Degree - General Studies
Gulf Coast State College
Panama City, FL08-2027
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
Timeline
Radio Icon (DJ)
WKGC Radio @ Gulf Coast State College
07.2023 - Current
Custodian
Gulf Coast State College
11.2022 - Current
Maintenance Technician
Comfort Inn & Suites
06.2019 - 11.2021
Information Technology Specialist
USAF
08.2000 - 09.2015
No Degree - General Studies
Gulf Coast State College