Over 13 years of experience in vehicle maintenance, diagnosis, and repair, with a focus on enhancing operational efficiency. Expertise in remote vehicle diagnosis and OEM process calibrations, complemented by four years providing mentorship for junior technicians. Proven leadership in managing and coordinating a team of 32 technicians, driving performance improvements and productivity. Committed to leveraging skills to boost efficiency and profitability within the automotive repair sector.
Established and enforced policies and procedures, enhancing production standards and product quality across the calibration department.
Supervised and mentored direct reports, providing performance monitoring and constructive feedback.
Assisted in recruiting, selecting, and training new employees to maintain adequate staffing levels.
Created scheduling processes for 50 technicians nationwide, aligning workforce supply with business demand.
Scanned, diagnosed, and calibrated diverse vehicle systems across Domestic, Asian, and European makes.
Conducted ongoing research on new ADAS technologies to enhance technical knowledge.
Achieved consistent placement in top percentile for production performance metrics.
Mentored and trained new employees, improving daily processes and customer service skills.
Successfully trained over 50 high-performing employees through structured mentorship programs.
Conducted thorough maintenance and repair of diverse light vehicles.
Concentrated on diagnosing engine, drivetrain, and electrical problems for optimal performance.
Provided superior customer service through comprehensive vehicle assessments.