Fletcher Hanford
Canandaigua,NY
Summary
Customer-focused Bell Person known for unparalleled efficiency and productivity in managing guest services. Specialized skills include luggage handling, guest communication, and concierge services, ensuring smooth operations and positive guest experiences. Excel in time management, problem-solving, and interpersonal communication, contributing to seamless hotel operations and enhanced customer satisfaction.
Overview
8
8
years of professional experience
Work History
Bell Person
The Lake house on Cananadaigua
Canandaigua, NY
05.2021 - Current
- Greeted and welcomed guests cordially and with utmost professionalism
- Assisted guests with their luggage, providing assistance to the guest room or other areas of the hotel as requested.
- Offered assistance with various tasks related to guest check-in and check-out procedures.
- Handled guests' concerns and requests efficiently with quick issue resolution.
- Provided concierge services including restaurant recommendations and reservations, transportation arrangements, and tour scheduling.
- Satisfied guests by fulfilling unique demands including but not limited to providing additional sheets or toiletries.
Banquet Server
Nolan's on Canandaigua Lake
Canandaigua, NY
05.2018 - 08.2019
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Created a warm and welcoming atmosphere through friendly service provided to all patrons at catered functions.
- Carried trays of food items from kitchen to dining areas.
- Provided swift service of beverages and appetizers to patrons.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Laborer
KMA Contracting
Canandaigua, New York
05.2017 - 08.2017
- Executed basic maintenance tasks including sweeping, mopping, painting, and cleaning.
- Organized tools and supplies for specific jobs per supervisor instructions.
- Assisted with diverse construction challenges to help team and customer.
Education
Cyber Security
SUNY College of Technology At Alfred
Alfred, NYSkills
- Guest Relations
- Strong Work Ethic
- Initiative and Self-Motivation
- Guest Flow
- Training and mentoring
- Knowledge of local area
- Effective Organization
- Strong interpersonal skills
Timeline
Bell Person
The Lake house on Cananadaigua
05.2021 - Current
Banquet Server
Nolan's on Canandaigua Lake
05.2018 - 08.2019
Laborer
KMA Contracting
05.2017 - 08.2017
Cyber Security
SUNY College of Technology At Alfred
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