Fletcher Harris
Fletcher,OH
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Manager
Ingles Lawn Service
Piqua , OH
03.2018 - Current
- Coordinated team efforts to improve project efficiency and workflow.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Manager
Clean Cut Landscaping
Fletcher, Ohio
03.2017 - Current
- Coordinated team efforts to improve project efficiency and workflow.
- Participated in brainstorming sessions to generate innovative ideas for projects.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of two employees, ensuring high productivity and excellent customer service.
Education
Bachelor of Science - Pre-Medicine
University of Dayton
Dayton, OH05-2028
Skills
- Customer service
- Team leadership
- Project management
- Communication skills
- Problem analysis
- Time management
- Performance management
- Staff development
- Decision-making
- Customer relationship management (CRM)
- Task delegation
Accomplishments
- President of the Miami East FFA chapter
- State FFA degree
- American FFA degree
Affiliations
- Intramural Sports
- Disc Golfing Club
Timeline
Manager
Ingles Lawn Service
03.2018 - Current
Manager
Clean Cut Landscaping
03.2017 - Current
Bachelor of Science - Pre-Medicine
University of Dayton
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