Flo'Naisha Wilkerson
Augusta,GA
Summary
Efficient retails and warehouses offering customer service expertise combined with detail-oriented nature and excellent time-management skills. Organized and dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of customer service in all interactions.
Overview
4
4
years of professional experience
Work History
Package Handler
Amazon Fulfilment Center Warehouse
01.2023 - Current
- Examined orders for labeling, packaging and content
- 10hour overnight shift with mandatory overtime during holidays
- Place or pour products or materials into containers, using hand tools and equipment, or filled containers from spouts or chutes
Retail Sales
Family Dollar
08.2022 - 12.2022
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale
- Provided efficient and courteous customer service
- Worked in positive, respectful, and team-oriented manner and interacted with diverse customers and staff.
- Boosted professional hair care product sales 65% through upselling, visual merchandising and retail display optimization.
Cashier
Jets Gas Station
07.2021 - 03.2022
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized
- Served as direct point of contact and delivered excellent customer service with a positive attitude
- Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.
- Lifted up to 90 pounds at once and used forklift to move heavier loads.
Assembly Worker/Machine Operator
Ups Warehouse
11.2020 - 05.2021
- Paid close attention to detail and followed work instructions to ensure proper part assembly
- Performed product assembly process within assigned work area in a team-oriented environment
- Worked at required pace to meet daily production schedules.
- Maintained accurate records of completed tasks and reported progress to supervisors regularly for optimal workflow management.
Customer Service Representative
Spirit Halloween
04.2020 - 10.2020
- Documented activity in customer accounts in an accurate manner and ensured confidentiality
- Identified customer needs, provided resolutions to problems, and followed established procedures
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science Degree / Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy
Tampa, FL01.2024
Skills
- Written and verbal communication
- Critical thinking skills
- Following directions
- Team player
- Customer Service oriented
- MS Word
- MS PowerPoint
- Packing boxes
- Workplace Cleanliness
- Shipping and receiving
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Awards
- Ultimate Medical Academy Dean's List 2023
- Ultimate Medical Academy Honor Roll 2024
Volunteer Experience
Baldwin High School, Baldwin, NY, Team Collaboration, 09/2018, 12/2018, Fundraising: assisted in organizing charity events for bake sales, basketball games, sick children and more as a way to bring our community together.
Provided support to students and staff members for handling administrative tasks, such as re-arranging schedules when needed.
Languages
Spanish
Elementary
Timeline
Package Handler
Amazon Fulfilment Center Warehouse
01.2023 - Current
Retail Sales
Family Dollar
08.2022 - 12.2022
Cashier
Jets Gas Station
07.2021 - 03.2022
Assembly Worker/Machine Operator
Ups Warehouse
11.2020 - 05.2021
Customer Service Representative
Spirit Halloween
04.2020 - 10.2020
Associate of Science Degree / Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy
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