Flor Aguilar
Round Rock,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Problem Resolution Representative
Alight NGA
Round Rock , TX
05.2023 - Current
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Answered incoming calls from customers and provided assistance.
- Maintained records of customer interactions and transactions for future reference.
- Researched required information using available resources.
Problem Resolution Representative
Commoneo Inc
Round Rock , Tx
09.2022 - 05.2023
- Answered incoming calls from customers and provided assistance.
- Utilized knowledge base resources to quickly resolve customer inquiries.
- Documented solutions to common problems so they can be easily accessed by other team members.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
Device Operator
Aerotek
Austin , Tx
01.2022 - 05.2022
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Ensured that all materials used were up to standard and free from defects.
Teacher's Assistant
Child Care Careers
Austin , TX
06.2019 - 12.2021
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Coordinated daily tasks between teachers and other staff members.
Education
High School Diploma -
John H Reagan High School
05-2018
Some College (No Degree) -
Austin Community Collage
Skills
- Problem-solving abilities
- Active Listening
- Multitasking
- Bilingual
- Operating systems
Languages
Spanish
Full Professional
Timeline
Problem Resolution Representative
Alight NGA
05.2023 - Current
Problem Resolution Representative
Commoneo Inc
09.2022 - 05.2023
Device Operator
Aerotek
01.2022 - 05.2022
Teacher's Assistant
Child Care Careers
06.2019 - 12.2021
High School Diploma -
John H Reagan High School
Some College (No Degree) -
Austin Community Collage
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