Gay Miller
Killeen,TX
Summary
Over 8 years+ experience in administration management, workers compensation claims and medical claims. Strong written and oral communication skills along with managing office workflow and maintaing filing. Accounting skills such as managing financial transactions, accounts and invoices. Communication skills in preparing business documents , letters and memos while serving as a receptionist and first contact. Expert computer skills in Microsoft Word, PowerPoint and Internet.
Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
34
34
years of professional experience
Work History
Problem Resolution Associate
Alight
Round Rock, Tx
10.2021 - 01.2026
- Support to manager correcting entries on the timesheet, entering overtime to be paid out
- Help applicants submit applications
- Unlock employee from Capps
Customer Service Representative
Support Service Group
Waco, Tx
03.2021 - 10.2021
- Answered Inbounds calls regarding assistance with reimbursement for funeral expenses for relatives that died from Covid.
- Documented customer interactions and maintained accurate records.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Circle K
Georgetown, Tx
04.2016 - 01.2021
- Provided customer service and built customers through friendly and attentive service.
- Drive revenue by communicating and demonstrating benefits of products and special to new and returning customers
- Answered questions and resolved customer complaints and problems
- Merchandising/Loss prevention plan and organized displays to correspond with current promotions and best selling product
- Maintained store appearance and stock shelves identified and responded to security risks and thefts.
- Processed customer transactions efficiently at busy convenience store.
- Managed cash register and maintained accurate cash drawer balance.
- Provided excellent customer service by assisting with inquiries and concerns.
- Stocked shelves and organized merchandise for optimal presentation.
- Followed safety procedures to ensure a clean and safe working environment.
- Collaborated with team members to maintain store operations during peak hours.
- Assisted in training new cashiers on policies and procedures.
- Resolved customer complaints promptly to enhance satisfaction experience.
Deli Clerk
HEB Grocery Store
Georgetown, Texas
05.2008 - 05.2016
- Maintained cleanliness and organization of the deli area and equipment.
- Assisted customers with product selection and provided recommendations.
- Handled cash transactions accurately at the deli counter register.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
Assistant Manager
7-11 Convenience Store
Austin, Texas
05.2002 - 05.2008
- Supervised daily store operations and ensured compliance with company policies.
- Trained and developed new employees on customer service standards and store procedures.
- Managed inventory levels and conducted regular stock audits for accurate replenishment.
- Coordinated promotional displays and maintained a visually appealing store environment.
- Resolved customer complaints efficiently while maintaining a positive shopping experience.
- Monitored sales trends to optimize product placement and enhance customer engagement.
Accounting Clerk
Supercuts Hair Salons
Austin, Tx
05.1995 - 05.2005
- Processed daily financial transactions for multiple salon locations.
- Maintained accurate records of accounts payable and receivable.
- Assisted in preparing payroll for salon employees bi-weekly.
- Communicated with vendors to resolve billing and payment issues effectively.
- Managed inventory tracking and reporting for salon supplies and products.
U.S Army
United States Army
Fort Bliss, Texas
05.1992 - 05.2000
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
high school diploma -
Del Valle High School
Del Valle, TxSkills
- Payroll administration
- Customer relationship management
- Timesheet management
- Employee onboarding
- Application processing
- Client support
- Problem resolution
- Data entry accuracy
- Documentation management
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Reliable and punctual
- Decision-making
- Issue troubleshooting
- Courteous and professional
- Verbal and written communication
- Data entry
- Record and file management
- MS office
- File management
- Computer skills
- Customer interaction
- Problem-solving abilities
Timeline
Problem Resolution Associate
Alight
10.2021 - 01.2026
Customer Service Representative
Support Service Group
03.2021 - 10.2021
Cashier
Circle K
04.2016 - 01.2021
Deli Clerk
HEB Grocery Store
05.2008 - 05.2016
Assistant Manager
7-11 Convenience Store
05.2002 - 05.2008
Accounting Clerk
Supercuts Hair Salons
05.1995 - 05.2005
U.S Army
United States Army
05.1992 - 05.2000
high school diploma -
Del Valle High School