Flor Calimag

• Worked closely with paralegals and attorneys to assist such as:
• File/organize electronic and physical files of clients such as:

- Added conformed and scanned documents

- Closed cases, added them to their appropriate folders for Public Guardian/Administrator Cases

• Filed documents to court for conformation through One Legal, mailed them to the client, updated client's events
• Mailed documents for parties/deputies. Created their envelopes and stamps (both United States and International mailings for over 20 parties)
• Read and summarized County Counsel's Opinion Numbers for easier access to past files
• Inserted descriptions of hours worked on cases into fee declaration documents for attorney and paralegals' hours
• Experience with: Microsoft Outlook, Teams, Adobe, County-law, One Legal, Electrical Filing, Word.

• Trusted with cash handling, safe deposits, opening/closing the store's system
• Communicated with customers both in person and phone, in order to answer questions, concerns, and complaints
• Closed the store's system by inserting sales of the day, counted register's cash, counted safe cash handling, food waste, etc.
• Excellent customer service was gained, learned how to properly speak to customers with understanding, empathy, and a positive attitude
• In charge of shifts of an estimate of 10 workers, good communication with the team, especially under busy hours, created team plans to succeed customer's expectations
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.