FLOR CHAMORRO FUENTES
Pearland,TX
Summary
Experienced professional with over a decade of expertise in customer satisfaction, scheduling, payroll management, and staff training and development. Demonstrated adaptability and a track record of delivering exceptional results. Skilled in managing teams and ensuring smooth operations. Adept at identifying opportunities for improvement and implementing strategic solutions to drive organizational success.
Overview
10
10
years of professional experience
Work History
Business Admin/Office Manager
Deer Park Dental Group / Pearland Dental Group
Deer Park, TX
05.2024 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Ensured regulatory compliance by keeping up-to-date with industry standards, policies, and procedures related to dental treatments and operations.
- Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
- Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within the dental community.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Store Manager
James Avery Jewelry
Houston, Tx
08.2022 - 05.2024
- Coordinate activities in the store to ensure that all goals and deadlines are communicated and met
- Provide leadership to all store management in planning, organization, control, and management at the store level
- Manage the overall daily operations of a store, including the hiring, discipline, and scheduling of employees to ensure cost effective and quality store operations
- Manage achievement of store objectives
- Oversaw efficient handling of financial documentation and inventory checks.
- Addresses guest concerns that could not be effectively addressed by another member of the leadership team or sales associate
- Ensures leadership team is adequately trained to address guest concerns quickly and appropriately
- Resolves guest issues effectively
- Oversees inventory processes encompassing cycle counting, adjustments, and merchandise shipping and receiving.
- Notifies the appropriate Manager when inventory issues are discovered
- Monitors compliance with Company policies and reports violations of those policies to the appropriate department charged with overseeing that policy
- Develops and conducts performance evaluations for the team in accordance with the appropriate evaluation schedule and compensation guidelines
- Take the necessary steps to address employee performance issues quickly and consistently
- Approves performance evaluations for associates
Assistant Store Manager
James Avery Jewelry
Lackson Jackson, Tx, Houston
10.2020 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Store Team Lead
James Avery Jewelry
Pearland, Tx
02.2019 - 10.2020
- Created engaging merchandise presentations to motivate impulse purchases
- Handled scheduling for store shifts to achieve adequate staffing
- Answered customer questions and addressed problems and complaints
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
- Recruited, interviewed and hired qualified employees to provide top-quality service
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training
- Coordinated with managers to identify skill or knowledge gaps and implement training needs
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere
- Developed and executed store associates' coaching, training and supervision plans
- Organized store by returning merchandise to proper areas and restocked displays
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Assigned tasks to associates to fit skill levels and maximize team performance
- Exercised good judgment and decision-making in escalating concerns and resolving issues
Chiropractors Assistant/Receptionist
ChiroSource
Pearland, Tx
06.2018 - 10.2018
- Welcomed visitors & patients, creating positive first impressions.
- Answered phone calls to facilitate smooth communication.
- Improved office efficiency by organizing front desk operations.
- Managed appointment schedules, ensuring timely meetings.
- Maintained cleanliness of reception area, ensuring a professional environment.
- Streamlined administrative tasks such as document scanning, photocopying, and mail distribution to enhance office efficiency.
- Assisted with appointment scheduling for clients, improving overall office organization and time management.
Receptionist
Ray Holt DDS
Pearland, Tx
05.2018 - 06.2018
Regional Sales Manager SPG
MML Wireless
Houston, Tx
10.2015 - 05.2018
Chiropractors Assistant/Receptionist
Moore Family Chiropractic
Pearland, Tx
01.2015 - 10.2015
Education
High School Diploma -
Robert Turner College & Career High School
Pearland, TX05.2014
Skills
- Keyboarding
- Organization skills
- Staff Scheduling
- Profit Planning
- Hiring and Training
- Time Management
- Microsoft office proficient
- Goal Setting
- Self Motivated
- Decision Making
- Budget Control
- Assignment Delegation
- Adaptable
- Team leadership
- Vendor relations
- Conflict resolution
- Office technology
- Scheduling
- Inventory management
- Confidentiality
- Document management
- Multitasking
- Customer interaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Admin/Office Manager
Deer Park Dental Group / Pearland Dental Group
05.2024 - Current
Store Manager
James Avery Jewelry
08.2022 - 05.2024
Assistant Store Manager
James Avery Jewelry
10.2020 - 08.2022
Store Team Lead
James Avery Jewelry
02.2019 - 10.2020
Chiropractors Assistant/Receptionist
ChiroSource
06.2018 - 10.2018
Receptionist
Ray Holt DDS
05.2018 - 06.2018
Regional Sales Manager SPG
MML Wireless
10.2015 - 05.2018
Chiropractors Assistant/Receptionist
Moore Family Chiropractic
01.2015 - 10.2015
High School Diploma -
Robert Turner College & Career High School