Flor Checo
Oceanside,NY
Summary
Highly communicative. Eligibility Specialist with a strong background helping individuals understand and access affordability options. Talented performer with over 9 years of providing information, direction and resource material to prospecting and existing members. Considered team player with exemplary multitasking skills. Motivated and enthusiastic sales representative with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills. Passionate about promoting lasting customer satisfaction by delivering quality service.
Overview
8
8
years of professional experience
Work History
Facilitated Enroller
Affinity Health Plan
Queens, NY
07.2021 - Current
- Described to prospect members product highlights and benefits of plan and programs might qualify for.
- Updated and maintained secure customers information .
- Communicated with management when customer issues escalated and worked to find resolutions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Certified Application Counselor
United Healthcare
New York, NY
06.2015 - 07.2021
- Helped individuals understand , applying and enroll for health coverage depending on their qualification criteria though Marketplace.
- Inputted all gathered information and researched data on applicants into computer system using excel .
- Followed guidelines when reviewing applicant data to determine eligibility for healthcare assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Provided customer service to over [50,000] individuals and communicated with them to determine their needs.
- Collected premium fees from individuals by processing payments.
Facilitated Enroller
WellCare
East New York, NY
01.2014 - 06.2015
- Utilized professional sales techniques to persuasively communicate with clients.
- Met with existing customers and prospects to discuss their needs and qualifications and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Handled more than 50 calls per day to address customer inquiries and concerns .
- Resolved problems, improved operations and provided exceptional customer service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Improved operations through consistent hard work and dedication.
Education
Diploma - Certified Medical Assistance
Allen School - Jamaica
Jamaica, NY08.2012
Skills
- Organization and Time management
- Microsoft Office
- Leadership
- Critical thinking
- Project Management
- Customer service
- Interpersonal Communication
- Effective communication skills
- Proficiency in excel
- Active Listening
- Dependable and Responsible
- Flexible and Adaptable
- Teamwork and Collaboration
Accomplishments
- Maintained 98% customers satisfaction and retention rating over 36 consecutive months.
Languages
Spanish
Native or Bilingual
Timeline
Facilitated Enroller
Affinity Health Plan
07.2021 - Current
Certified Application Counselor
United Healthcare
06.2015 - 07.2021
Facilitated Enroller
WellCare
01.2014 - 06.2015
Diploma - Certified Medical Assistance
Allen School - Jamaica