SHANARA CORBETT
SYRACUSE
Summary
To be successful and to obtain as much knowledge as I can in the current position I am in so I can achieve my future endeavors.
Overview
19
19
years of professional experience
Work History
Facilitated Enroller
Molina Healthcare
Syracuse, NY
03.2025 - Current
- Working in the community enrolling clients into Medicaid managed care plans through the NYSOH, providing accurate information pertaining to their account and making sure clients stay enrolled into a managed care plan. Renewing existing health insurance plans. Keeping consumers enrolled in health insurance without getting lapse in coverage. Outreach to new and existing clients. Maintaining accounts for clients eligibility.
Caseworker
Maximus
Syracuse, NY
02.2022 - 02.2025
- Processing Medicaid consumer cases for insurance. Working on claims and incoming applications, data entry, outreach to consumers to enroll into managed care plans.
Membership Representative
EMBLEMHEALTH NEW YORK
Syracuse, NY
05.2020 - 01.2023
- Incoming calls for existing and new members, claims processing, prescriptions, etc. dental claims, primary care claims, inbound calls for the provider line
DSP (Direct Support Professional)
Liberty Resources, Inc.
Syracuse, NY
06.2019 - 06.2020
- Providing daily care to people with disabilities. Providing transportation for appointments and daily activities. Medication passing, cooking, and cleaning.
Secretary/Receptionist 2
Upstate Hospital Community Campus
Syracuse, NY
05.2018 - 05.2020
- Checking patients in and out. Scheduling appts, referrals, thresh holds, scanning and faxing documents, verifying insurance, pre op scheduling paperwork, and scanning docments, prescriptions, etc. Epic, administrative paperwork.
Patient Service Representative
Advantage Care Physicians
Syracuse, NY
10.2017 - 05.2018
- Inbound calls, managing charts, prescription refill requests, appointment scheduling, referral requests, etc.
CSR - Customer Service Representative
Time Warner Cable
09.2013 - 10.2014
- With billing inquiries Adding additional services & upgrading Installations Tech support & troubleshooting Credit checks for new installs Processing bill payments
Coach Full Retail Store
11.2011 - 02.2014
- Cashing out customers Assisting customers with their purchases Up selling merchandise Stock Unloading shipments
Sales
Sutherland Global Services
08.2007 - 07.2013
- Setting up new accounts Performing credit checks for new accounts Adding additional services and features to accounts Entering in data for sale sheets Troubleshooting devices Customer Service Answering billing inquiries Processing bill payments Setting up online accounts Troubleshooting online access to accounts Providing information for shipments Resetting passwords Account review
Education
Associate of Applied Science - Criminal Justice & Security Services
Bryant & Stratton College
Remote04-2026
Associate of Science - Human Services With Social Work
Onondaga Community College
Syracuse, NY12-2011
Skills
- Cold calling
- Clerical experience
- Research
- Training
- Medical scheduling
- Dental office experience
- Zendesk
- Customer Service
- Customer service
- Medical office experience
- Power Point
- Windows
- Communication skills
- Upselling
- Front desk
- Medical terminology
- Call Center
- Technical support
- Medicare
- Hospital experience
- Microsoft Office
- Microsoft Word
- Epic
- Scheduling
- CRM software
- CSR
- Microsoft Office (10 years)
- Excel
- EMR systems
- Sales
- Customer support
- Billing
- Multi-line phone systems
- SharePoint
- Documentation review
- Workers' compensation
- Medical billing
- Spreadsheet (10 years)
- Typing
- Inbound calls
Timeline
Facilitated Enroller
Molina Healthcare
03.2025 - Current
Caseworker
Maximus
02.2022 - 02.2025
Membership Representative
EMBLEMHEALTH NEW YORK
05.2020 - 01.2023
DSP (Direct Support Professional)
Liberty Resources, Inc.
06.2019 - 06.2020
Secretary/Receptionist 2
Upstate Hospital Community Campus
05.2018 - 05.2020
Patient Service Representative
Advantage Care Physicians
10.2017 - 05.2018
CSR - Customer Service Representative
Time Warner Cable
09.2013 - 10.2014
Coach Full Retail Store
11.2011 - 02.2014
Sales
Sutherland Global Services
08.2007 - 07.2013
Associate of Applied Science - Criminal Justice & Security Services
Bryant & Stratton College
Associate of Science - Human Services With Social Work
Onondaga Community College