Flor De La Paz Duran
Las Vegas,NV
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
Customer Rep
Bank Of America Credit Card's
10.2024 - Current
- Manage high-volume customer service
- Process payments
- Process due date changes
- Close Accounts
- Process Credit card Transfers/ Submit Credit Card Applications
- Multitask
Customer Rep
Sunbit
04.2023 - 10.2024
- Manage high-volume customer service calls, efficiently resolving inquiries and complaints.
- Data entry
- Multitasking
- Navigating through screens
- Active listening
- Follow up with customers
- Process payments
CCFI Companies
01.2022 - 04.2023
- Process Payday Loans/Title Loans/Signature Loans
- Cash Checks
- Send/Receive MoneyGram
- Make Outbound Calls
- Set Up Payment arrangements
Retail Sales Associate
Burlington
09.2021 - 11.2022
- Organizing merchandise on the sales floor and stocking shelves
- Provide friendly customer assistance as needed
- Worked with other store employees in a collaborative way
- Attention to detail.
Customer Care Rep
Anthem
11.2020 - 09.2021
- Company Overview: Call Center (work from home)
- Answer phone calls from Members and providers in regards to benefits.
- Making outbound calls to providers.
- Guide member online how to search for Doctors/providers.
- Look up authorizations for services/procedures.
- Navigate through different screens.
- Multitask.
- Follow up with members/providers.
- Knowledge of HIPPA/Medical codes/Claims
- Call Center (work from home)
Assistant Manager
Rapid Cash (CURO Management)
10.2014 - 10.2020
- Organizing, Planning and implementing strategy
- Audit loans
- Practice safety procedures & follow guidelines
- Meet customer satisfaction and ascertain customers wants or needs
- In charge of the workplace
- Manage responsibilities
- Deal with upset customers and take control in situations
- Cash checks
- Open/close store
- Count cash vault
- Load/unload ATM
Education
High school diploma - AVID
El Cajon Valley High
El Cajon01-2013
Skills
- Bilingual
- Punctual
- Responsible
- Great Work Ethic
- Great Communication skills
- Obtain customer Satisfaction
- Determine to learn
Timeline
Customer Rep
Bank Of America Credit Card's
10.2024 - Current
Customer Rep
Sunbit
04.2023 - 10.2024
CCFI Companies
01.2022 - 04.2023
Retail Sales Associate
Burlington
09.2021 - 11.2022
Customer Care Rep
Anthem
11.2020 - 09.2021
Assistant Manager
Rapid Cash (CURO Management)
10.2014 - 10.2020
High school diploma - AVID
El Cajon Valley High