Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

FLOR GARCIA

Phoenix

Summary

High-energy Bilingual Customer Service Representative with advanced proficiency in English and native fluency in Spanish. Efficient in both translation and interpretation for customer and business needs. Assists team members and customers with advanced language and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Bilingual Customer Service Representative

MAXIMUS
Phoenix
12.2025 - 01.2026
  • Assisted families and Individuals in completing applications with interviews to make eligibility determinations
  • Verified accuracy of collected demographic information on intake forms to support eligibility assessments
  • Executed additional tasks from program supervisor to enhance service delivery

School Van Driver

Glendale High School District
Glendale
07.2024 - 09.2024
  • Expertly transport students to and from school, guaranteeing on-time arrival.
  • Coordinated communication with parents during school bus routes to enhance student safety and accountability
  • Maintained accurate records of mileage, fuel consumption, and student attendance

Bilingual Customer Service Representative

GDIT General Dynamics / MAXIMUS Federal
Phoenix
10.2014 - 02.2022
  • Delivered exceptional customer service during open enrollment, assisting consumers in navigating their options effectively.
  • Responded to inquiries about ACA program, providing tailored suggestions to help consumers understand their choices.
  • Collected information to conduct eligibility interviews for healthcare.gov and Medicare, ensuring accurate assessments for consumers.

Education

BA/BS - Administration

Foreign Bachelor
ITMAR Mazatlan Sin MX
07-2001

Skills

  • Customer Service
  • Time Management
  • Administrative Support
  • Conflict Resolution
  • Data entry
  • Cultural sensitivity

Community Service

Habitat for Humanity, 01/01/09, 12/31/11

Timeline

Bilingual Customer Service Representative

MAXIMUS
12.2025 - 01.2026

School Van Driver

Glendale High School District
07.2024 - 09.2024

Bilingual Customer Service Representative

GDIT General Dynamics / MAXIMUS Federal
10.2014 - 02.2022

BA/BS - Administration

Foreign Bachelor
FLOR GARCIA