Flor Lazo
El Paso
Summary
Proactive and results-oriented professional with experience at Menchies Frozen Yogurt, excelling in time management and problem-solving. Demonstrated ability to enhance team efficiency and customer satisfaction through effective communication and guest relations. Skilled in handling high-pressure situations and improving operational workflows.
Overview
1
1
year of professional experience
Work History
Team Member
Menchies Frozen Yogurt
07.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Gym Front Desk Associate
Western Texas College
01.2024 - 05.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Science - Biology
Western Texas College
Snyder, TX12.2024
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling appointments
- Verbal and written communication
Interest
- Gym- I like to workout
- Volunteering- Doing this as a team at senior facilities
- Babysit- I love kids
Timeline
Team Member
Menchies Frozen Yogurt
07.2024 - 08.2024
Gym Front Desk Associate
Western Texas College
01.2024 - 05.2024
Associate of Science - Biology
Western Texas College
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