Flor Menendez
Bronx,NY
Summary
Healthcare professional with 15+ years of experience supporting high-volume clinical and administrative operations across dental and dermatology settings. Certified Dental Assistant with deep expertise in four-handed dentistry, radiography (digital/traditional), instrument sterilization and infection control, patient education, and post-operative instructions. Recognized for calm, patient-centered chairside support. Currently a Medical Biller/Coder skilled in translating clinical documentation into accurate invoices, submitting and tracking insurance claims, resolving denials, verifying coverage and driving timely collections. Known for precision, compliance and clear communication with patients, providers, and payers to protect quality of care and revenue integrity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Biller
West Derm Center
Bronx, NY
03.2022 - Current
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Certified Dental Assistant
West Side Pediatric Dentistry
New York, NY
08.2015 - 02.2022
- Prepared treatment rooms and sterilized instruments to ensure safety and compliance.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Took dental images following strict patient protection rules, applying lead aprons.
Dental Assistant
Robert W. Frankel, DMD, PC
Bronx, NY
06.2013 - 08.2017
- Exposed, developed and mounted dental x-rays.
- Prepared and sterilized instruments and materials for use by dentists.
- Supported dentist with chairside assistance during various treatments and procedures.
Dental Assistant
Bronx Park Dental Group
Bronx, NY
03.2008 - 05.2013
- Prepared patient X-rays and images for review by dentist.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Education
High school or equivalent - Veterinary
Dewitt Clinton High School
Bronx, NY06.2009
Skills
- Insurance claims
- Insurance verification
- CPT knowledge
- ICD-10 coding
- Denial management
- Medical coding expertise
Certification
- Certified Dental Assistant (CDA) – Lehman College, CUNY March 2018 - June 2018
- Certified Medical Biller/Coder (MBC) - Borough of Manhattan Community College, CUNY July 2021 - December 2021
Timeline
Medical Biller
West Derm Center
03.2022 - Current
Certified Dental Assistant
West Side Pediatric Dentistry
08.2015 - 02.2022
Dental Assistant
Robert W. Frankel, DMD, PC
06.2013 - 08.2017
Dental Assistant
Bronx Park Dental Group
03.2008 - 05.2013
High school or equivalent - Veterinary
Dewitt Clinton High School