Flor Natividad
Oklahoma City,OK
Summary
Proven track record in enhancing customer satisfaction and loyalty at Pandora Nails&Hair, leveraging exceptional customer service and nail art techniques. Skilled in inventory management and training new employees, I significantly contributed to salon growth and operational efficiency. Demonstrated ability to balance creative service delivery with effective time management, ensuring both high-quality outcomes and streamlined operations.
Overview
28
28
years of professional experience
Work History
Nail Technician
Pandora Nails&Hair
Oklahoma City, OK
11.2018 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
- Demonstrated expertise in various nail art designs, attracting new customers seeking unique styles for special events or everyday wear.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Provided training to new nail technicians, ensuring consistent quality of service across team.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
Assembly Line Worker
Amazon
Oklahoma City, OK
11.2023 - 08.2024
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
Nail Technician
Well Beauty Studio
Oklahoma City, OK
03.2017 - 10.2018
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Administered polishes, creams and cuticle oils. As we were a only manicure and pedicure salon.
Life Insurance Agent
American National Insurance Company
Oklahoma City, OK
03.2016 - 04.2017
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Assistant Manager
Tortillera Lupita
Oklahoma City, OK
07.1996 - 01.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Nail Technician -
Central State Beauty College
Oklahoma City, OK03.2004
Capitol Hill High School
Oklahoma City, OK05.2000
Skills
- Customer Service
- Nail Extensions
- Time Management
- Nail art techniques
- Inventory
- Book Keeping
- Training new employees
- Time management
- Payroll
- Vendors
Timeline
Assembly Line Worker
Amazon
11.2023 - 08.2024
Nail Technician
Pandora Nails&Hair
11.2018 - Current
Nail Technician
Well Beauty Studio
03.2017 - 10.2018
Life Insurance Agent
American National Insurance Company
03.2016 - 04.2017
Assistant Manager
Tortillera Lupita
07.1996 - 01.2007
Nail Technician -
Central State Beauty College
Capitol Hill High School