Flor Ortega
Gilroy,CA
Summary
Hardworking and passionate in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds.
Overview
9
9
years of professional experience
Work History
Case Manager Intern
Monarch Service
08.2023 - Current
- Answer to SART calls
- Supervise clients who stay at shelter
- Ensure that shelter looks organize and presentable, if something is out of place it gets arrange or cleaned
- Assemble essential bags to motel clients or release bags
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Provided support to clients in navigating available resources.
Case Manager Intern
Monarch Service
08.2022 - Current
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored progress towards service plan goals.
- Improved clients' coping with routine life activities such as food budgeting and rental payments..
- Assisted in conducting needs assessments to identify key areas of service needs
Food Pantry Assistant
CalWorks, Gavilan College
08.2018 - 06.2020
- Distributed food boxes with carefully selected essentials to families in need.
- Restocked shelves with produce, arranging in expiry order to reduce waste.
- Loaded and unloaded distribution trucks at destination.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk..
- Developed and maintained accurate records of programs and services.
- Helped visitors pick out food items from donations
Cashier
Latinos Unidos
08.2015 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, sending money to other countries, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked flexible schedule and extra shifts to meet business needs.
Childcare Provider
Self-employed
06.2014 - 07.2015
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline..
- Facilitated learning through play, stories and outdoor activities for successful child outcomes
Education
Bachelor of Arts - Collaborative Health And Human Services
California State University - Monterey Bay
Seaside, CA12.2023
Associate of Arts - Administration of Justice
Gavilan College
Gilroy, CA05.2021
Skills
- Case Planning and Management
- Customer Relations
- Case File Management
- Scheduling and Appointment Setting
- Client Needs Assessment
- Maintain Records
- Assembling Packages
- Pantry Restocking
- Active Listening
- Decision-Making
- Multitasking Abilities
Additional Information
Volunteer Experience
Navarro ranch
June 2017
- Custodial work
Children Events
May 2016
- supervised children ages 6M-5 years
Disable Program
July 2016
- supervised clients with disabilities
Gilroy Garlic Festival
July 2019
- cooked and served food
Monterey Food Bank
November 2022
- sorted food and created food bags
Jacobs Heart
March 2023
- assemble essential bags
Languages
Spanish
Native or Bilingual
Timeline
Case Manager Intern
Monarch Service
08.2023 - Current
Case Manager Intern
Monarch Service
08.2022 - Current
Food Pantry Assistant
CalWorks, Gavilan College
08.2018 - 06.2020
Cashier
Latinos Unidos
08.2015 - 11.2017
Childcare Provider
Self-employed
06.2014 - 07.2015
Bachelor of Arts - Collaborative Health And Human Services
California State University - Monterey Bay
Associate of Arts - Administration of Justice
Gavilan College
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