Franklin Cooper
Waynesville,MO
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
11
11
years of professional experience
Work History
Case Manager Intern
Inspiritus Refugee Resettletment
05.2023 - 08.2023
- Provided case management services with 100% accuracy to refugees and other displaced persons including pre-arrival arrangement, airport reception, coordination of housing, orientation/client education, and other basic needs enrollments within 90 days utilizing in-house services and referrals to external service providers within community.
- Assisted with Cultural Orientation to 20+ families in caseload within the first 90 days
- Developed resettlement plans with all clients stating steps to be taken and projected periods to reach goal of earliest possible employment and self-sufficiency for each family.
- Ensured basic needs were met by interviewing clients and assessing their needs. Provided information and/or referrals as needed, along with submitting and processing health and cash benefit applications.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
Emergency Management Intern
Chatham County Emergency Management Agency
08.2022 - 01.2023
- Performed Damage Assessment Reports (DAR) and updated information in ArcGIS and NEIMS with 100% accuracy.
- Applied for federal funding for emergency-management-related needs and administered and reported on progress of such grants.
- Developed,delivered and participated in evacuation and emergency response training; trained local CERT emergency response teams with precision to ensure accurate understanding of instruction.
- Assisted with the development, implementation and coordination of Emergency Management/Preparedness and Business Continuity Plans for Chatham County.
Environmental Health Intern
Georgia Southern University
08.2021 - 12.2021
- Investigated accidents within university and analyzed root causes to develop corrective action plans.
- Interpreted test data to determine whether contamination existed in accordance with environmental laws.
- Performed environmental site assessments and provided remediation recommendations.
- Managed development, design and execution of energy conservation projects.
Team Leader
AmeriCorps NCCC FEMA Corps
06.2018 - 04.2019
- Led team of 10 Americorps members while providing exceptional service to project site clients.
- Managed 3 service areas, distributing 3,000 cases of water, tracking and logging over $400,000 in donations and overseeing the care of 30 cats and dogs in local animal shelters.
- Conducted and coordinated personal development workshops, team building exercises and safe work classes to ensure success of team on site visits
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted victims by accessing their information on the National Emergency Information System (NEIMS) and providing next steps to receive assistance.
Automated Logistics Specialist
United States Army Special Operations Command
09.2012 - 03.2018
- Managed a $1 million portfolio of repair parts with 100% accuracy of parts location in audit checks
- Created and maintained records, which included stock lists, inventory and material counts.
- Supervised and trained all new supply specialists on the supply functions utilizing GCSS- Army for monitoring,requesting, distributing and accounting of supplies and equipment for the battalion.
- Handled over 30 customers daily and supported civilians and contractors to foster relationships with diverse groups.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
Education
Master of Science - Public Administration
American Public University System
Charles Town, WV05.2025
Bachelor of Science - Public Health
Georgia Southern University
Statesboro, GA12.2023
Skills
- Critical Thinking
- Case Notes
- Case Planning and Management
- Intakes and Assessments
- Assess Needs
- Account Management
- Effective Customer Service
- Conflict Resolution
- Military Policies
- Operations and Logistics
- Administrative Management
Timeline
Case Manager Intern
Inspiritus Refugee Resettletment
05.2023 - 08.2023
Emergency Management Intern
Chatham County Emergency Management Agency
08.2022 - 01.2023
Environmental Health Intern
Georgia Southern University
08.2021 - 12.2021
Team Leader
AmeriCorps NCCC FEMA Corps
06.2018 - 04.2019
Automated Logistics Specialist
United States Army Special Operations Command
09.2012 - 03.2018
Master of Science - Public Administration
American Public University System
Bachelor of Science - Public Health
Georgia Southern University
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