Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Flora Butler

Master Stylist
Midlothian,VA

Summary

Pofessional with Multi-Certifications and extensive experience with client base service in multiple inustries. To seek and maintain position that offers professional challenges utilizing interpersonal skills, problem resolution skills and time management.

Overview

17
17
years of professional experience

Work History

Lead Server

Africanne On Main
10.2022 - Current


  • Cultivate warm relationships with regular customers.
  • Display enthusiasm and promote excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handlecustomer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintain clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspect FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Maintain order efficiency and accuracy through clear communication with kitchen staff.
  • Carry out complete closing shift duties to keep restaurant working efficiently and team ready to meet customer needs.

Master Stylist

Simply Sug
02.2007 - Current
  • Sanitize work station and sterilize hair tools and equipment after each client to maintain salon safety and cleanliness standards.
  • Recommend hairstyles to complement client's face, lifestyle and preferences.
  • Manage bookings to form bonds with loyal clients.
  • Welcome clients and identify preferences by asking pointed questions.
  • Schedule customer appointments and rearrange individual time slots to meet demand.
  • Educate customers on products to maximize benefits.
  • Determine appropriate treatments based on conditions and textures.
  • Resolve client concerns
  • Create memorable customer experiences, adding bonus services such as scalp massages during appointments.
  • Answer phone calls, text messages and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Educate clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Provide pre- and post-service consultations to accurately assess clients' needs.


Paraprofessional Educator

CCPS
10.2020 - 06.2023
  • Provided support to help students with special needs learn and grow.
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Assessed student social, emotional, and academic needs to plan goals appropriately.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Administered tests and assessments to evaluate student progress and performance.
  • Collaborated with parents and guardians to increase support and provide best learning environment.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Enforced rules and instructions to maintain discipline.
  • Took part in professional development workshops to boost skills.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Laminated teaching materials to increase durability under repeated use.
  • Graded and provided feedback on assignments.


Education

Associate of Applied Science - Cosmetology Education

Richmond Adult Technical Center
Richmond, VA

Associate of Science - Hair And Cosmetic Formulation

Joan Morais Cosmetic School
Carlsbad, CA

Domestic Violence Advocate Professional Cert.

Fairfax County Department Family Services
Fairfax, VA
09.2020

Certification - Epidemiology Public Health Professionals

John Hopkins University
Baltimore, MD
07.2020 - 07.2020

Certification - Hydrosols And Aromatherapy Education

Aromatic Wisdom Institute
Selinsgrove, PA
08.2017

Skills

  • Problem-Solving
  • Upselling Techniques
  • Critical Thinking
  • Verbal and Written Communication
  • Customer Service
  • Learning Modality Knowledge
  • Customer Consultation
  • Networking Expertise
  • Relationship Building and Management
  • Appointment Coordination
  • Emotional Intelligence
  • Advanced Communication Skills

Affiliations

Delta Sigma Theta

Additional Information

One of my many achievements was obtaining my Motivational Speaking Certifications through Les Brown Enterprises, I have developed and operate my own Inspirational Speaking program; where I am requested to hold speaking engagments for a variety of occasions. I am curently in the process of starting a monthly virtual inspirational platform entitled "The Release Room" where I will host and have special guest to help build encouragement and motivation to people suffering with grief of all kinds.

Timeline

Lead Server

Africanne On Main
10.2022 - Current

Paraprofessional Educator

CCPS
10.2020 - 06.2023

Certification - Epidemiology Public Health Professionals

John Hopkins University
07.2020 - 07.2020

Master Stylist

Simply Sug
02.2007 - Current

Associate of Applied Science - Cosmetology Education

Richmond Adult Technical Center

Associate of Science - Hair And Cosmetic Formulation

Joan Morais Cosmetic School

Domestic Violence Advocate Professional Cert.

Fairfax County Department Family Services

Certification - Hydrosols And Aromatherapy Education

Aromatic Wisdom Institute

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Flora ButlerMaster Stylist