Flora Castaneda
MediPedi Spa
Dayton,TX
10
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Medical Pedicurist
9 Months- Provided high-quality pedicure services while ensuring patient comfort and satisfaction.
- Demonstrated knowledge of foot care techniques, enhancing overall client experience.
- Assisted patients with product selections based on individual needs and preferences.
- Maintained cleanliness and organization of workstations to adhere to safety and hygiene standards.
- Managed patient intake, including collecting medical histories and vital signs.
- Documented patient information accurately in electronic health record systems.
- Supported front office operations by handling phone calls and scheduling inquiries.
- Educated patients on medication usage, treatment plans, and preventive care measures.
Customer Service Representative
3 Years- Resolved customer inquiries efficiently using CRM systems to enhance service quality.
- Provided assistance in account management, ensuring accurate information delivery to clients.
- Collaborated with team members to streamline processes and improve customer satisfaction ratings.
- Trained new staff on best practices for customer engagement and problem resolution techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
2 Years 6 Months- Handled high-volume mortgage collections, maintained compliance with regulatory standards.
- Analyzed customer payment histories to develop tailored collection strategies.
- Collaborated with cross-functional teams to resolve complex account issues efficiently.
- Trained and mentored junior staff on best practices in collections processes.
- Utilized CRM systems to track account statuses and communicate effectively with clients.
- Collaborated closely with loss mitigation specialists, identifying alternative solutions for distressed borrowers facing financial hardship.
- Developed strong relationships with clients, fostering an environment conducive to successful payment arrangements and resolutions.
Sales Manager
2 Years 10 Months- Developed and implemented sales strategies to enhance market penetration and customer engagement.
- Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
- Led cross-functional teams to optimize product delivery and service quality across multiple regions.
- Trained and mentored junior sales staff to improve performance and achieve individual targets.
- Operated forklifts and pallet jacks to efficiently transport materials within and outside of the warehouse.
- Conducted regular inspections of equipment to maintain compliance with safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas as well as to my own vehicle for delivery.
- Negotiated contracts with major clients, ensuring favorable terms while maintaining long-term relationships.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Tire and Lube Technician
1 Year 4 Months- Executed oil changes utilizing manufacturer-recommended products and techniques to enhance engine longevity.
- Performed tire rotations and replacements, ensuring optimal vehicle performance and safety standards.
- Conducted routine inspections of vehicles, identifying potential issues and recommending necessary services to customers.
- Maintained a clean and organized workspace, adhering to safety protocols and promoting efficient workflow.
- Assisted in inventory management by tracking supplies and requesting necessary parts for efficient operations.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Education
- American Sign Language
- 3.5 GPA
Skills
Customer service
Problem-solving
Computer skills
Attention to detail
Time management
Adaptability
Teamwork and collaboration
Dependable and responsible
Excellent communication
Critical thinking
Friendly
positive attitude
Organizational skills
Timeline
Medical Pedicurist
MediPedi Spa
01.2026 - CurrentRead More
Customer Service Representative
USAA Federal Savings Bank
01.2023 - 01.2026Read More
Customer Service Representative
Wells Fargo
07.2020 - 01.2023Read More
Sales Manager
Premium Oilfield Technologies
09.2017 - 07.2020Read More
Tire and Lube Technician
Dodge Chrysler Jeep
05.2016 - 09.2017Read More
San Antonio College
from American Sign Language
Read More