Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
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Flora Chacha

Katy,TX

Summary

A professional with 7+ years of Experience skilled in Client Relations, Key Coordination, Sales, and Marketing,  with a track record of building company business relations through strong communication skills (verbal and written in Swahili and English) in delivering an organization's message through a range of media channels. In addition to a strong educational background from studying in Canada, continuing professional development is always welcomed in order to develop new skills and the ability to undertake new responsibilities.

Overview

16
16
years of professional experience

Work History

Home Health Aide

Sagun Home Care
Charlottesville, Virginia
09.2023 - 08.2025
  • Monitored client health by taking vital signs and reporting changes.
  • Communicated effectively with healthcare professionals regarding client status.
  • Administered medications as prescribed by healthcare providers.
  • Assisted clients with daily living activities and personal care needs.
  • Developed trusting relationships with clients to promote emotional well-being.
  • Maintained clean and well-organized environment for client happiness and safety.

Staff Welfare Specialist

Paladin & Associate
Dar es salaam
02.2022 - 05.2023
  • Produced a monthly edition newspaper in Swahili and English for a sports and entertainment brand of the company, i.e.
  • Capturing, creating, and writing content in both English and Swahili on the events and activities that take place interdepartmentally.
  • Developed and facilitated soft skills training sessions in the English language for Swahili native speakers, and young professionals who are just entering the corporate world.
  • Outsourced online training courses for six different departments, including Customer Relations, Digital Marketing, IT, and Business Intelligence, aim to improve skills for 40% of employees, which has improved overall work performance.
  • E.g
  • The use of Microsoft Power BI
  • Produced monthly, quarterly, and yearly reports and presentations to the management with clear insights on challenges and opportunities, success and scalability, processes, and recommendations.

Marketing Coordinator

Paladin & Associate Company
Dar Es Salaam
03.2021 - 02.2022
  • Created and executed quarterly Plans & Marketing Strategies to align with the company's yearly objectives which led to the break-even of business within the first 6 months of overtaking the role
  • Produced monthly, quarterly, and yearly reports and presentations to the Management with clear insights on challenges and opportunities, success and scalability, processes, budgets, and recommendations for the way forward
  • Led a team of 7 individuals from different departments including Media Relations, Digital, and Graphics Designing, and was able to draw insight through written and oral communication with the team that contributed to the rapid growth of the company

Key Account/Client Relation

Anuflo Industries (Hedhi Cup Brand)
Dar es Salaam
11.2016 - 11.2019
  • Timely liaison with government authority to secure approval to conduct product awareness at educational centers
  • Contributed to building platforms for more than 50 Secondary schools in rural Tanzania
  • Effectively managed client communication particularly feedback as part of building client relations and customer experience through conducting requested training on product knowledge and customer care areas which were hindering sales growth
  • Produced weekly and monthly reports evaluating product performance in different client locations

Business Development Manager/Owner

FLOWCHA BEAUTY
Dar es Salaam
11.2015 - 11.2018
  • Built a successful platform and network required to build a successful business in the local Tanzanian market
  • Negotiated and closed long-term agreements with new clients in assigned territories
  • Consulted with businesses looking to start and grow new brands in Tanzania by helping them with creating effective customer channels, sales and marketing strategies, and business networks for the local market which led to the launching of the successful brand SHO'DOL Cosmetics in Zambia

Client Relations

Shear Illusions Tanzania Ltd
Dar Es Salaam
05.2014 - 05.2015
  • Established the strongest business network in the history of the company by building strong client relations utilizing great communication skills in both Swahili and English
  • Identified opportunities for account growth, account penetration, and market expansion
  • Supervised sales and marketing activities including promotional activities at different locations inside and outside Tanzania including ZIFF (Zanzibar Film Festival) & Uganda International Trade Fair
  • Coordinated proper communication with clients to ensure proper product brand visibility at every client location which continuously increased brand awareness and sales growth

Marketer/Distributor

Atsoko Tanzania LTD
Dar es salaam
11.2012 - 02.2014
  • Recruited, Secured and Maintained more than 100 business accounts in first six months and managed to triple sales revenues within first 7 months of being hired by new startup company
  • Acknowledged as first employee to bring most profitable business account during probation period
  • The account was bringing 30% of total yearly revenues
  • Successfully Introduced new company & brand into market and managed to build a strong long term relation for company between company and clients

Business Partner Relations Manager

MOBILERA
Dar es salaam
11.2011 - 10.2012
  • Strategized, planned, and managed recruitment and maintenance of more than 60 business partners, including the signing of contracts from different industries for 8 regions in Tanzania
  • The campaign boosted a subscriber base and saw a 67% growth in users
  • Liaison with clients to conduct Marketing Activation at different locations in Tanzania which supported our brand awareness campaign for Epiq Nation Zantel
  • Supported and provided guidance for a team of 90% International workers from Jordan, Turkey Palestine, Dubai, and Kyrgyzstan to execute country projects in Tanzania
  • Acknowledged as the most hard-working company employee of the year 2012

Administrative/Accounting Assistant

Eastlink Canada
Halifax, Canada
05.2009 - 05.2010
  • Achieved daily targets by maintaining High-Speed performance to reconcile customer payments of minimum 700 cheques daily
  • Recognized for a personal effort toward professional growth required for company culture as a newly graduated student employee in the first 6 months of joining the company
  • Contributed to team spirit by starting new activity called Cultural Profile which give the team the opportunity to bond and cheques daily by learning about each other

Education

BA - Political Science, Spanish

Acadia University
Wolfville, Nova Scotia, Canada
12.2007

Certificate - Cuban History, Culture, and Spanish Language

University of Holguin
Holguin, Cuba
07.2007

Skills

  • Communication Skills
  • Interpersonal Skills
  • Active Listening
  • Ability to Multitask
  • Ability to Work in a Team
  • Leadership
  • Training
  • Teamwork
  • Adaptability
  • Microsoft Office

Projects

Jet Set Magazine - Cancer Awareness/Fundraising Competition, Houston, 11/01/20, 02/28/21, became one of the 500 quarter finalists out of 15,000 participants, where 25% of the funds raised in the competition went to children with cancer, totaling $370,183.08. 

Successfully mobilized different social media and 15 different WhatsApp groups in Tanzania and the US to cast their votes, conduct interviews through a range of media channels such as Azam TV through Skype, Swahili online media (Washington-based), VOA (Swahili Voice of America with Sunday Shomari), TBC, and Zanzibar media builder/designer at flowchastore.com, US, 03/01/20, 08/31/20, Shopify eCommerce platform - online platform for online stores, successfully managed to learn, build, and operate an online store in a period of 5 months, successfully tested different digital marketing tools such as Facebook, Google, and Instagram ads Hedhi Cup Launch - Assistant Coordinator, Dar Es Salaam, 12/01/19, 01/31/20, Anuflo Industries - Hedhi Cup Launch (Part of Keep TZ girl child at school). Coordinated delegates by liaising with international organizations such as UN Women, different media, and diplomatic channels to participate as participants and key speakers, where the guest of honor was then Deputy Minister of Health of Tanzania, Faustine Ndugulile Independence of Uganda - 2018 Assistant Coordinator, Dar es Salaam, 09/01/18, 10/31/19, networked the embassy with local media to provide coverage of the event in newspapers, on TV, and on radio, coordinated with the embassy to select the best local team on the ground to provide hospitality, venue, build events, and entertainment, liaised with the embassy to make sure the event adheres to and accommodates delegates from different countries, including high commissioners, government ministers, and other diplomats Sabasaba International Trade Fair - Exhibitor, Dar es Salaam, 06/01/18, 07/31/18, Anuflo Industries, Lavie Cosmetics, and Bella Line Brands, liaison with the Korean Embassy on behalf of a local brand to connect Korean companies with local distributors, coordinated a team for three different brands to market, sell, and promote their products, including imported brands from Israel Managed to establish new business leads on the ground. Manjano Foundation Launch - Fundraiser/Coordinator, Dar es Salaam, 04/01/15, 05/31/15, Women Empowerment Social Entrepreneurship Program by SHEAR ILLUSIONS LTD. Successfully coordinated the launch of Manjano Foundation, including supervision of the attendance of key government officials, among current president Samia Hassan Suluhu, who was then vice president of Tanzania, committed to the end as a team member to plan and execute the launch of Manjano Foundation to support the empowerment of women entrepreneurship in Tanzania WACBG (World Association of Beats and Cane Growers), Dar es Salaam, 07/01/11, 07/31/11. Successfully coordinated a conference occupied by 200 senior organization representatives from Europe, the USA, and Australia. Successfully managed a technical team, adhering to interpreters from English, Spanish, and French backgrounds, assisting in coordinating the arrivals and departures of delegates, and networked with high-level officials on their interest in trade and investment in Tanzania, which resulted in building long-term relations 9th Annual African Investment Forum - by Common Wealth Economic Forum Africa, Dar es Salaam, 02/01/11, 02/28/11, Successfully handled the technical support team of a major international conference that included executing sound and lighting checklists for a panel of three heads of state and a prime minister. CECAFA - Tusker Cup 2010 - Account Director, Dar es Salaam, 11/01/10, 12/31/10, ensured proper brand visibility for the main sponsor (Tanzania Serengeti Breweries) in the activation arena, and maintained high levels of service, hospitality, and courtesy among a team receiving outside-country teams over a long period of hours 38th Caribbean Bank Annual Meeting Board of Governors - Hospitality Ambassador, Halifax, 04/01/08, 04/30/08, Consistently delivered high standards In a guest relations role which involved receiving high-profile delegates/observers., Careful briefing and research into the languages and cultural backgrounds of guests enabled a highly personalized service to be provided.

Languages

  • Kiswahili
  • English
  • Spanish

Timeline

Home Health Aide

Sagun Home Care
09.2023 - 08.2025

Staff Welfare Specialist

Paladin & Associate
02.2022 - 05.2023

Marketing Coordinator

Paladin & Associate Company
03.2021 - 02.2022

Key Account/Client Relation

Anuflo Industries (Hedhi Cup Brand)
11.2016 - 11.2019

Business Development Manager/Owner

FLOWCHA BEAUTY
11.2015 - 11.2018

Client Relations

Shear Illusions Tanzania Ltd
05.2014 - 05.2015

Marketer/Distributor

Atsoko Tanzania LTD
11.2012 - 02.2014

Business Partner Relations Manager

MOBILERA
11.2011 - 10.2012

Administrative/Accounting Assistant

Eastlink Canada
05.2009 - 05.2010

BA - Political Science, Spanish

Acadia University

Certificate - Cuban History, Culture, and Spanish Language

University of Holguin
Flora Chacha