Flor Mercado
Riverview,FL
Summary
Motivated hospitality expert dedicated to ensuring customer satisfaction. Proficient in guiding clients through event planning to transform clients vision into unforgettable experiences. A proven sales professional consistently delivering exceptional revenue results.
Overview
9
9
years of professional experience
Work History
Event Coordinator
Lessings hospitality
Port Saint Lucie, FL
10.2023 - Current
- Collaborated with clients to understand their vision, objectives and expectations for the event.
- Oversaw event setup and teardown of event spaces, ensuring decor is installed according to plan.
- Ensured effective communication between vendors and suppliers before, during and after the event.
VIP Hospitality
Seminole Hard Rock Casino & Hotel
Tampa , FL
01.2017 - 08.2023
- Exhibited a level of professionalism, discretion, and confidentiality when handling sensitive guest information and special requests.
- Implemented detailed record-keeping and documentation process.
- Provide impeccable, personalized service tailored to individuals preferences.
- Ensure a luxurious and comfortable environment, attending to guests needs promptly.
Mobile Sales Specialist
Sam's Club
Riverview, FL
01.2015 - 01.2017
- Assisted customers in selecting appropriate products based on their needs.
- Provided technical support for customer inquiries regarding mobile device functions.
- Maintained detailed records of stock inventory and replenished merchandise as needed.
- Stayed up to date with the latest phone models, carrier plans, and industry trends, enabling accurate and informed recommendations to customers.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FL01-2017
Skills
- Fluent in Spanish and English
- Adaptability to change
- Quick Learner
- Strong client relationship management
- Multitasking skills
- Receptive to feedback and constructive criticism
- Quick problem solving skills
- Time management: Prioritizing tasks and meeting deadline effectively
Timeline
Event Coordinator
Lessings hospitality
10.2023 - Current
VIP Hospitality
Seminole Hard Rock Casino & Hotel
01.2017 - 08.2023
Mobile Sales Specialist
Sam's Club
01.2015 - 01.2017
Associate of Arts -
Hillsborough Community College
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