Flora Sicotte
Revere,MA
Work Preference
Summary
Results-driven professional with over 6 years of experience in administrative and office operations. Proven ability to enhance team success through strong relationships with clients and colleagues. Committed to continuous personal and professional development, with a focus on delivering positive outcomes in legal and corporate environments. Demonstrated attention to detail and a strong work ethic in all tasks.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/Receptionist
Commonwealth of MA
Chelsea, USA
04.2025 - 01.2026
- Answered and routed incoming calls on a multi-line phone system, ensuring professional and prompt responses to all inquiries.
- Greeted clients and visitors, providing a positive first impression, and addressing visitor inquiries with care and professionalism.
- Managed office supplies and coordinated inventory levels to support daily administrative operations.
- Organized and maintained document retrieval systems, handled all incoming and outgoing mail, and ensured timely distribution.
Front Desk Receptionist/Customer Service Rep./Cashier
Herb Chambers Porsche of Boston
Brighton, Massachusetts
02.2025 - 02.2025
- Answered incoming calls and took messages, using professional phone etiquette, at a busy front desk.
- Processed sales payments, logged transactions, and maintained accurate records for customer accounts.
- Maintained a clean and welcoming reception area, restocking the customer lounge as needed.
- Organized and stored service repair documents, ensuring proper filing and confidentiality of customer records.
Front Desk Coordinator
The Elmhurst Healthcare
Melrose, USA
03.2024 - 11.2024
- Provided professional front-desk support by greeting patients and families courteously.
- Managed customer inquiries through a multi-line phone system, ensuring prompt responses.
- Scheduled appointments and transportation to prioritize workflow and adhere to deadlines.
- Maintained a clean reception area to create a welcoming environment for guests.
- Organized and secured confidential documents through efficient filing systems.
Customer Service Representative
The Chelsea Clock Company
Chelsea, USA
08.2023 - 10.2023
- Monitored and responded to incoming customer emails and calls to assist sales and customer service director.
- Entered customer orders into Microsoft Dynamics GP, ensuring data accuracy and detail orientation.
- Maintained professionalism and empathy when addressing customer concerns, following up for satisfaction.
- Collected feedback for process improvements while safeguarding confidential information.
Rental Coordinator
Atlantic Asphalt & Equipment Co.
Revere, USA
01.2022 - 08.2023
- Handled customer rental inquiries via phone and email, delivering accurate information and support.
- Verified and collected required documentation to maintain precise transaction records.
- Cultivated open client relationships through professional communication, fostering long-term business partnerships.
- Generated end-of-day reports and distributed them to management, enhancing office organization and accountability.
Administrative Assistant/Collections Specialist
Atlantic Asphalt & Equipment Co.
Revere, USA
10.2018 - 01.2022
- Maintained secure digital records of billed invoices, ensuring confidentiality and accuracy.
- Interacted with customers via email and phone to provide requested invoices and monthly statements.
- Processed credit card payments and applied them to accounts for current status.
- Managed collections by following up on overdue invoices and updating payment statuses in the database.
Education
Certification - Executive Administration
Burdett College
Boston, MA06-1997
Skills
- Good Telephone Etiquette
- Organizational skills
- Fluent in Russian
- Microsoft office
- Time management
- Customer service
- Interpersonal communication
- Microsoft Access
- Microsoft outlook
- Microsoft Word
- Task prioritization
- Self-discipline
- Data entry
- Multitasking
- Active listening
Languages
Russian
Native language
Quote
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant/Receptionist
Commonwealth of MA
04.2025 - 01.2026
Front Desk Receptionist/Customer Service Rep./Cashier
Herb Chambers Porsche of Boston
02.2025 - 02.2025
Front Desk Coordinator
The Elmhurst Healthcare
03.2024 - 11.2024
Customer Service Representative
The Chelsea Clock Company
08.2023 - 10.2023
Rental Coordinator
Atlantic Asphalt & Equipment Co.
01.2022 - 08.2023
Administrative Assistant/Collections Specialist
Atlantic Asphalt & Equipment Co.
10.2018 - 01.2022
Certification - Executive Administration
Burdett College