Teresa Morales

Provide support to the Hr department; data entry, filing, coping, mailing ,and emailing.

Organizing and maintaining the company's staff training data base.

Answering

phone calls transferring to the appropriate parties as directed.

Provide a welcoming

positive, professional presence at the front desk and in the phone at all times.

• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Helped patients with selecting glasses or contact lenses.
• Cleaned or sterilized ophthalmic instruments.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Confirmed appointments, communicated with patients , and updated patient’s records.
• Kept reception area clean and neat to give visitors positive first impression.

• Document all call information into icarol call report
• Communicate with callers to evaluate needs and provide appropriate referrals that will meet their needs.
• Answer questions about agencies and referrals.
• Provide with the most up to date info about community resources.
• Schedule tax preparation appointments.
• Conduct Calfresh benefits intake.
• Reassure of callers safety when they are in a difficult situation.

• Collected and documented optical measurements to place correct eyewear orders
• Documented results of tests, reported patient symptoms and concerns, and optometry notes in computer system.
• Answered phones and assisted in-office patients with setting appointments, filling out paperwork, and other common administrative questions
• Documented patients' medical history, symptoms, and coding and vision testing results
• Performed specialty tests on patients, including visual fields, pachymetry, and corneal topographies
• Assessed visual acuity of each patient, evaluating near, distance, and dynamic abilities.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.