Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Flora Soto

Brooklyn,New York

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Waitress

Forma Pasta Factory
05.2023 - 08.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.

Hostess

Copperhill restaurant
08.2021 - 08.2022
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • Greeted incoming guests, escorted them to the assigned dining area, and presented menus.
  • gathered information to seat groups or place them on waitlist.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Communicated with servers about new tables, changes in food availability, and customer comments.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Cleaned and restocked counter areas, completed closing duties such as polishing silverware, emptying trash, unsetting tables, and checking server supplies to facilitate operations.

Front Office Assistant

Lex Capital Solutions
07.2019 - 07.2021
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Updated office calendars with new appointments and accommodated last-minute schedule changes.
  • Retrieved messages from voicemail to forward to appropriate personnel.

Babysitter

LinkedIn
01.2019 - 12.2020
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.

Education

Bachelor of Arts - Playwriting And Screenwriting

SUNY Purchase
Purchase, NY
05.2026

High School Diploma -

William Cullen Bryant High School
Long Island City, NY
06.2022

Skills

  • Menu Memorization
  • Reliable and Trustworthy
  • Highly Organized
  • Guest Greetings and Seating
  • Cleaning and Sanitizing
  • Self-Motivated
  • Personable and Friendly
  • Attention to Detail
  • Team Player
  • Customer Service
  • Order Delivery Practices
  • High-Volume Dining

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress

Forma Pasta Factory
05.2023 - 08.2023

Hostess

Copperhill restaurant
08.2021 - 08.2022

Front Office Assistant

Lex Capital Solutions
07.2019 - 07.2021

Babysitter

LinkedIn
01.2019 - 12.2020

Bachelor of Arts - Playwriting And Screenwriting

SUNY Purchase

High School Diploma -

William Cullen Bryant High School

Similar Profiles

CREATE PROFILE
Flora Soto