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Versatile and confident IT Technician with knowledge, experience, education and expertise in help desk and technical support environments, assisting customers, clients and employees with technical issues.

Ready to be an active team member of an Information Technology (IT) team. Ready to repair and replace faulty hardware, diagnose and fix troublesome software, install new assets and satisfy the clients needs in order to support continuous business operations.

As an honorably discharged Army Veteran, can adapt to rapidly changing work situations and environments. Consistently beneficial to all technical operations and technological procedures. With proven ability to analyze, diagnose and resolve computer user and client support issues.

Detail-oriented, hardworking team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Motivated and Focused IT Professional with a solid foundation in data analysis and process improvement. Proficient in Excel, SQL and Python for data analysis and visualization. Skilled in collaborating with teams, translating data into actionable insights, and managing projects with strong planning and communication skills. Eager to leverage analytical expertise to support strategic decision-making and drive success.

PROFILE:
•Highly skilled professional with over 8 years of extensive experience in Business Analysis (BA), Quality Assurance Analyst, and Scrum Master/ Project Manager
• Knowledge of Content Management Systems (AEM – CQ5), Relational databases and client-server architecture, SOA, APIs, and Web services (JSON, XML, etc.)
• Conducted Joint Application Development (JAD), Feasibility Studies, Gap Analysis and Impact Analysis and organized the software requirements in a structured way
• Involved in creating ad-hoc reports in ServiceNow and according to the needs of the organization
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stakeholders, document analysis, and represented them in the Requirements Traceability Matrix (RTM)
• Experience in using business modeling tools like MS Visio and Unified Modeling Language (UML) for creating Use Case Diagrams, Business Process Models, Process Flow Diagrams, Class Diagrams, Activity Diagrams, Sequence Diagrams, and workflow diagrams
• Experience in working with the Technical team and reviewing solutions with the technical team and the business stakeholders
• Expertise in reviewing Test Procedures, creating Test plans, defining System & Integration Test Cases, executing Test Cases, Test Data reviewing and maintaining and executing detailed Test scripts for User Acceptance Testing (UAT), analyzing bugs, and interacting with team members in fixing
• Excellent oral and written communication skills and the ability to interact and work effectively in a large and complex organization with staff from all levels
• Experience in working closely with the business to write user stories (statement, narrative, Acceptance criteria)
• Extremely adept at working with an agile team to get stories broken down into tasks and making sure the scrum board is updated as tasks progress
• Strong experience in running sprint retrospective meetings, and daily scrum/stand-up meetings
• Experience in SQL ad-hoc queries to extract data from various databases for data analysis and generating reports per the format specified by Subjects Matter Experts (SMEs)
• Excellent written and oral communication skills with the ability to articulate requirements, process flows, and relationships
• A dynamic team member with proven abilities to be a part of a team during various project phases
• Possess excellent analytical, programming, troubleshooting, and interpersonal skills A result-oriented enthusiast, with highly developed, planning and management, analytical, technical communication, decision-making, and leadership skills, driven by the ability to multitask and deliver effectively, in a fast-paced environment
• Knowledge and hands-on experience with ServiceNow Process flow across the organization

Friendly and compassionate individual with strong interpersonal skills and a passion for patient care. Knowledgeable in basic medical terminology and proficient in vital sign monitoring and patient assistance. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Excellent organizational abilities and a strong aptitude for multitasking and prioritizing tasks. Solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to utilize and develop administrative and communication skills in an Administrative Assistant role. Personable and organized individual with a keen eye for detail and a positive, upbeat attitude. Strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.

Flora Wang

Overview

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Technician Assistant

Yangchenghu Community

Education

Bachelor of Science - Computer Science And Design

High School Diploma -

Skills

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Technician Assistant

Yangchenghu Community

Bachelor of Science - Computer Science And Design

High School Diploma -

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