Summary
Overview
Work History
Education
Skills
Timeline
Generic

Florance Richardson-Bruno

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Medical Assistant Supervisor

Kinghaven Counseling Group
07.2023 - Current
  • Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
  • Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
  • Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
  • Greet & check in patients for appointments.
  • Measure patients vital signs (pulse, temperature, height & weight).
  • Check all patients for ID, Consent & Emergency contact.
  • Update patient demographics & collect co-pays.

Customer Service Representative

Salelytics
10.2022 - 04.2023
  • Contact merchants advise them that their businesses now accept American Express Cards.
  • Advise merchants about complementary resources that American Express can send to help bring revenue to businesses.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Data Entry Clerk

Resource Staffing
07.2021 - 09.2022
  • Properly identify license plate numbers, vehicle types, and state codes for all toll road vehicles using 6,500 data entry strokes per hour.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.

Prepaid Claims Representative

Advance Call Center Technologies, LLC
11.2020 - 05.2021
  • Initiating claims or ATM and Prepaid Card transactions
  • Initiating claims for ACH (Automated Clearinghouse) funds transfer transactions
  • Certain circumstances of fee reversals
  • Serving as a contact for our customers with existing ATM, Prepaid Card & ACH claims.

Customer Service Representative

Advance Call Center Technologies, LLC
03.2020 - 11.2020
  • Resolve customer complaints via phone
  • Help regain access to website or app
  • Provide account balance
  • Order replacement credit cards
  • Western Unions
  • Funds Transfer
  • Assists all cardholders with general account questions or malfunctions.

Education

No Degree - Medical Assisting

The College of Healthcare Professions
Houston, TX
06.2023

High School Diploma -

Penn Foster Career School
Scranton, PA
01.2021

No Degree - Medical Assisting

Raphael O Wheatley Technical School
St. Thomas United States Virgin Islands
06.2012

Skills

  • Performance evaluation
  • Vital Signs Monitoring
  • Certified Medical Assistant
  • Clerical
  • Administrative Assistant
  • Wound Cleaning/Care
  • Infection Control
  • Microsoft Office, EHR
  • HIPAA/OSHA Certified
  • Insync
  • Insurance Verification
  • Conflict Resolution
  • Basic Life Support
  • CPR/First Aide

Timeline

Medical Assistant Supervisor

Kinghaven Counseling Group
07.2023 - Current

Customer Service Representative

Salelytics
10.2022 - 04.2023

Data Entry Clerk

Resource Staffing
07.2021 - 09.2022

Prepaid Claims Representative

Advance Call Center Technologies, LLC
11.2020 - 05.2021

Customer Service Representative

Advance Call Center Technologies, LLC
03.2020 - 11.2020

No Degree - Medical Assisting

The College of Healthcare Professions

High School Diploma -

Penn Foster Career School

No Degree - Medical Assisting

Raphael O Wheatley Technical School

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Florance Richardson-Bruno