Florante Diaz

Key Responsibilities:

• Led cross-functional teams to deliver complex projects on schedule.
• Facilitated stakeholder meetings to align project goals and expectations.
• Coordinated with vendors and partners for project deliverables.
• Established best practices for managing complex projects successfully.
• Liaised between senior management, project team members and clients to ensure effective communication throughout the duration of the project.

RAN:

• Lead FOA readiness, feature trials, and RAN activations with the PMO and NERAN teams.
• Support delivery of new radio features across regional markets.

Transport:

• Manage acceptance testing for new MSO entry facilities.
• Coordinate AAV (Comcast, Zayo, Cox, Lumen, Verizon, Fiberlight, UnitiFiber) integration and upgrades.

Core:

• Support link capacity adds, decommissioning, and system upgrades across Ericsson MSS, MGW, RNC, BSC, Cisco transport layers, and virtual core nodes.
• Coordinate migrations with zero customer-impacting outages.

Facilities:

• Lead day-to-day operations of electrical, mechanical, security, monitoring, and fire systems.
• Oversee building renovations, construction, drawing reviews, inspections, and corrective actions.
• Partner with CFE&I to guide long-term facility planning.
• Operate, monitor, and maintain mission-critical building systems, including chillers, Liebert CRAC units, Opticool cooling systems, HAC containment, mechanical cooling loops, electrical distribution, fire suppression, security, and building monitoring.
• Oversee environmental control, redundancy, and uptime for data center spaces supporting switching, core, RAN, and transport systems.
• Conduct facility inspections, equipment lifecycle management, corrective actions, and safety compliance.
• Partner with CFE&I on long-term HVAC upgrades, cooling modernization, and data center infrastructure improvements.

Key Responsibilities:

• Built strong operational teams to meet process and production demands.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Directed operations staff by providing guidance, training, and support to meet company objectives.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Measured and reviewed performance via KPIs and metrics.
• Prepared staff work schedules and assigned team members to specific duties.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Mitigated business risks by working closely with staff members and assessing performance.
• Managed complete operations for RNCs, BSCs, MMEs, MSS, MGWs, PCFs, ATF/SBG, TAS, CSCF, SGW, and virtualized core nodes.
• Oversaw Cisco-based transport across the Core/Distribution/Access layers.
• Managed MAD router expansions, port upgrades, and integration of multiple AAV vendors.
• Led all switch modernization efforts, scheduled maintenance, FOA support, and migration activities.
• Directed outage bridges, vendor escalations, and end-to-end troubleshooting.
• Administered performance management, hiring, training, evaluations, and career development.

• Coordinated project timelines and resources for successful deployment.
• Managed stakeholder relationships to ensure project alignment and support.
• Developed and implemented strategies for successful project implementations.
• Organized meetings with clients to discuss project status and any changes needed.
• Established clear communication channels between internal teams, vendors, and external customers.
• Monitored progress of projects and identified risks or potential problems.
• Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements, and timeframe estimates.

• Led performance initiatives to enhance team productivity and service quality.
• Developed training programs to improve employee skills and engagement levels.
• Analyzed operational data to identify trends and recommend process improvements.
• Collaborated with cross-functional teams to align performance goals with business objectives.
• Mentored staff in effective performance management practices and strategies.
• Provided feedback to employees on their performance, progress, and development needs.
• Conducted regular meetings with employees to discuss performance objectives and expectations.
• Identified potential staffing needs based on current and future business requirements.

• Supported Ericsson MSC/BSC, ALU Call Servers, Nokia SGSNs, and transport systems.
• Managed operation and maintenance for approximately 1,500 BTS/Node B sites.
• Conducted routine maintenance on telecommunications equipment and systems.
• Collaborated with engineering teams to implement system upgrades effectively.
• Documented technical procedures and troubleshooting methods clearly for reference.
• Trained junior technicians on best practices in switch operations and safety.
• Assisted in developing preventative maintenance schedules for critical systems.
• Monitored network traffic to ensure seamless communications across platforms.
• Carried out regular testing on different types of switches in order to ensure their continued performance.
• Resolved complex routing problems involving multiple subnets by implementing static routes when necessary.
• Handled multiple simultaneous deployment projects against strict deadlines.

• Developed maintenance schedules for equipment and systems reliability.
• Documented processes and technical specifications for compliance and reference.
• Provided support during the installation, maintenance, repair, and calibration of equipment.

• Provided support during the installation, maintenance, repair, and calibration of Ericsson equipment.
• Developed and implemented engineering strategies to improve production efficiency.
• Coordinated activities with suppliers, contractors or other departments.
• Performed testing to determine functionality or optimization.
• Fulfilled orders by successfully planning, budgeting, and coordinating projects.