Flordenis Borja
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience throughout great communication.
Overview
2
2
years of professional experience
Work History
Costumer Care Associate
Adventist Health Glendale
Glendale, CA
02.2023 - Current
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Answer incoming phone calls, screen them, and forward them to the relevant individuals
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Resolved customer issues in a timely manner.
- Trained new Customer Care Associates on policies and procedures.
- Maintain confidentially of all staff and patient information.
- Work with different interdisciplinary teams.
Costumer Sales Associate
Bath and Body Works, Limited Brands
Glendale, CA
09.2021 - 01.2023
- Participated in team meetings to discuss best practices for better sales.
- Analyzed customer feedback to identify trends or areas of improvement.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
- Cashier
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Sociology
California State University - Los Angeles
Los Angeles, CA05-2024
Skills
- Documentation and Reporting
- Customer Relations
- Problem Solving
- Social skills
- Bilingual (English and Spanish)
- Organizational
- Critical Thinking Skills
Accomplishments
- COPE Scholar Program Outstanding Service Award 2023C
Affiliations
- COPE Scholar Volunteering Program, Human Recourses Department (280 hours)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Costumer Care Associate
Adventist Health Glendale
02.2023 - Current
Costumer Sales Associate
Bath and Body Works, Limited Brands
09.2021 - 01.2023
Bachelor of Arts - Sociology
California State University - Los Angeles
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