Florence Jean Baptiste
Miami,FL
Summary
Proactive and customer-oriented professional with a strong background in security and hospitality, highlighted by a tenure at Front Desk. Excelled in emergency response and cultivating a safe, welcoming environment. Skilled in incident reporting and fostering positive relationships, demonstrating a blend of technical proficiency and interpersonal effectiveness.
Overview
7
7
years of professional experience
Work History
Security Officer
Front Desk
06.2024 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Warehouse Worker
Parker
11.2020 - 08.2023
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Restaurant Server
Server
02.2018 - 01.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School -
Licee Du Cencinquentenaire
Paurt Au Prince Ha8Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Languages
English
Limited Working
Español
Professional Working
Creole
Professional Working
Español
Elementary
French
Professional Working
Timeline
Security Officer
Front Desk
06.2024 - 02.2025
Warehouse Worker
Parker
11.2020 - 08.2023
Restaurant Server
Server
02.2018 - 01.2020
High School -
Licee Du Cencinquentenaire
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