Florence Latta
Service Coordinator
West Jordan,UT
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Service Coordinator
Rocky Mountain Power
Salt Lake City, American Fork, Santaquin, Utah
10.2005 - 08.2021
- Make and receive outgoing and incoming billing
- Outage, & collection calls.
- Assist collectors with questions on accounts.
- Processing return mail, issue work requests for field visits and customer guarantees.
- Process request for refunds to customers.
- Assist processing payments by phone.
- Investigate misapplied payments and billing problems.
- Process bankruptcy claims and assist customers with bankruptcy questions.
- Assign service men daily jobs.
- Input meter data for new construction.
- Input payroll.
- Schedule servicemen to install meters.
- Wasatch Call Center
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
Account Manager
Discover Card
05.2004 - 10.2005
- Outbound and inbound call center.
- Assist card members on statement inquiries, payment due dates, balance transfer and product information.
- Marketing Sales Department
- Developed customized account plans for clients to help them achieve their business goals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
TSA - Transportation Security Screener
DEPT. OF TRANSPORTATION
10.2002 - 11.2003
- Responsible to oversee the security of passenger baggage checked onto the airlines.
- Operation of the explosive trace detector Barringer IONSCAN 400 (X-Ray) machine to detect and analyze explosive particles on passenger's baggage.
- Provide customer service to airline passengers and to work closely with airline personnel and law enforcement to maintain a safe environment.
- Supported law enforcement efforts by reporting suspicious activities or individuals to appropriate authorities in a timely manner.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Maintained a high level of professionalism while interacting with diverse groups of travelers, ensuring a positive experience at the checkpoint.
Senior Corporate Trainer
QWEST Communications
Salt Lake City, Utah
01.1981 - 04.2002
- Analytical Clerk
- Collections Representative
- Sales & Service Representative
- Wholesale Markets - Service Delivery
- Trained and mentored new personnel hired to fulfill various roles.
Education
High School Diploma - Business Management
University of Utah
Salt Lake City, UTundefined
Salt Lake Community College
Skills
- Customer Service/Customer Relations
- Communications Skills
- Collections
- Cash handling
- Coaching
- Service oriented
- Computer systems knowledge on various systems
- Negotiation skills
- Training/Instructor/Facilitator skills
- Type 30-40 WPM
- Microsoft Word
- Windows 2000
- Microsoft Excel
- Adobe Acrobat
- SAP
- Excell
Certification
Langevin Learning/Instructor-Facilitator Certification
Timeline
Service Coordinator
Rocky Mountain Power
10.2005 - 08.2021
Account Manager
Discover Card
05.2004 - 10.2005
TSA - Transportation Security Screener
DEPT. OF TRANSPORTATION
10.2002 - 11.2003
Senior Corporate Trainer
QWEST Communications
01.1981 - 04.2002
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Salt Lake Community College
High School Diploma - Business Management
University of Utah