Florence Nanziri
Dracut,MA
Summary
Proven track record in enhancing guest experiences and sales at 200 Admirals Cove, leveraging exceptional customer service and strong work ethic. Skilled in cash handling and safe food practices, I significantly increased sales by upselling, fostering team collaboration, and ensuring guest satisfaction. Mentored staff at TEXAS ROAD HOUSE, streamlining operations for efficiency.
Overview
5
5
years of professional experience
Work History
Server
200 Admirals Cove
08.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Hostess Manager
TEXAS ROAD HOUSE
06.2019 - 08.2022
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Education
Bachelor of Arts - Social Work
MAKERERE UNIVERSITY KAMPALA
KAMPALA, UGANDA01.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
Timeline
Server
200 Admirals Cove
08.2023 - 08.2024
Hostess Manager
TEXAS ROAD HOUSE
06.2019 - 08.2022
Bachelor of Arts - Social Work
MAKERERE UNIVERSITY KAMPALA
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