Florence Pollard
Camden,NJ
Summary
Seasoned Sales Associate Supervisor with comprehensive knowledge in overseeing sales operations, developing sales strategies, and training team members. Strong leadership skills known for motivating teams to surpass sales goals while providing superior customer service. Demonstrated success in improving store performance and increasing overall sales. Exceptional communication skills with a focus on building strong customer relationships and fostering team collaboration for optimal results. Results-driven Sales Associate Supervisor known for highly productive and efficient task completion. Specialize in customer relationship management, sales strategy implementation, and team leadership. Excel in communication, problem-solving, and adaptability, enabling successful navigation through challenging sales targets and team dynamics.
Overview
27
27
years of professional experience
Work History
Part Time Sales Associate/Supervisor
Forever 21
Cherry Hill, New Jersey
05.2018 - Current
- Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
- Monitored staff performance to ensure compliance with company standards and goals.
- Developed strategies to maximize team productivity and profitability.
- Provided constructive feedback to employees regarding their job performance.
- Ensured accurate completion of all paperwork related to sales transactions.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers.
- Maintained up-to-date knowledge of current merchandise offerings by attending vendor training sessions or reviewing catalogs and websites.
- Performed cashier duties when necessary during peak business periods or unexpected absences.
- Demonstrated excellent communication skills when interacting with customers, vendors, or other departments within the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote professional skill development.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Teacher
Robinson Learning Center
Atlantic City, New Jersey
09.2002 - 06.2010
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
Sales Associate
Kid City USA
Stratford, New Jersey
02.2000 - 09.2001
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Patient Transporter
Cooper University Hospital
Camden, New Jersey
01.1998 - 02.2001
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Maintained cleanliness of transport vehicles and equipment.
- Provided timely transportation services for outpatients to various medical facilities.
- Loaded strhers onto ambulances for emergency transports.
- Collected patient information from nursing staff prior to transport.
- Monitored vital signs during transport when required by the facility or physician orders.
Education
High School Diploma -
Sterling High School
Somerdale, NJ06-2001
Skills
- Brand Awareness
- Strong leadership
- Sales strategy development
- Business Planning
- Strategic Planning
- Territory sales management
Timeline
Part Time Sales Associate/Supervisor
Forever 21
05.2018 - Current
Teacher
Robinson Learning Center
09.2002 - 06.2010
Sales Associate
Kid City USA
02.2000 - 09.2001
Patient Transporter
Cooper University Hospital
01.1998 - 02.2001
High School Diploma -
Sterling High School
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