Florence Sio
Kent
Summary
Dynamic retail sales associate with a proven track record at Costco, excelling in problem-solving and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective communication and proactive engagement. Adept at mentoring and community involvement, fostering positive outcomes for individuals and groups alike.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Costco
Covington
07.2024 - Current
- Resolved customer complaints promptly, ensuring high-quality service delivery.
- Promoted customer satisfaction through effective problem-solving and professional interactions.
- Increased store sales by cross-selling complementary items.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Orientation Leader
Seattle University
Seattle
05.2022 - 08.2024
- Prepared and presented information about student services, academic programs, campus resources and other topics related to student life.
- Led small group discussions on topics such as time management, study skills, career planning, financial aid and health services.
- Organized events for admitted students to meet faculty members from their departments.
- Facilitated workshops on various topics including diversity awareness, mental health support and substance abuse prevention.
- Planned social activities that promoted community building among new students.
High School Mentor
Teaching For America WA College Service Corps
Seattle
01.2022 - 06.2022
- Provided guidance and support to high school students in various areas, such as academic performance, career development, and personal growth.
- Counseled students on a variety of issues including college applications, study skills, time management and problem-solving.
- Encouraged positive behavior through modeling appropriate social skills and interactions with peers.
- Provided support for at-risk youth who are struggling academically or emotionally in order to promote long-term success in life after graduation.
- Conducted one-on-one meetings with each student mentor relationship in order to identify areas where additional assistance may be needed.
Education
Bachelor of Arts - Criminal Justice And Administration
Seattle University
Seattle, WASkills
- Peer mentoring
- Relationship building
- Problem solving
- Community engagement
- Critical thinking
- Communication skills
- Active listening
- Proactivity
- Conflict resolution
Education and Training
other
References
References available upon request.
Timeline
Retail Sales Associate
Costco
07.2024 - Current
Orientation Leader
Seattle University
05.2022 - 08.2024
High School Mentor
Teaching For America WA College Service Corps
01.2022 - 06.2022
Bachelor of Arts - Criminal Justice And Administration
Seattle University