Florence Skinner
Franklin,TN
Summary
I have worked in many jobs dealing with customer service and satisfaction. From retail work involving stocking shelves, unloading trucks, and working the floor and the register, to many positions in the restaurant industry, as a front-of-house host, while also having a large amount of experience serving, bartending, and managing. I am always open to learning new skills and growing existing ones. Thank you for your consideration and I am excited to work
Overview
5
5
years of professional experience
Work History
FOH Team Member
Merridees
Franklin, TN
06.2024 - Current
- Greeted customers into restaurant and assisted with orders and questions.
- Rang up orders on register and cashed out customers with efficiency.
- When food was ready, ran it out to customer’s table.
- When customers had left and tables were dirty, I cleared them and returned them to a clean state.
- Restocked goods when needed.
- Made specialty coffees.
- Experience open and closing.
FOH Cashier
The Real Jerk FoodTruck
Melbourne, AUS
12.2023 - 05.2024
- Welcomed customers and helped determine their needs.
- Took orders and called out orders when the food was ready.
- Worked at all different kinds of events with all different kinds of people and always had fun!!
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate items.
- Assisted customers with refunds and resolving transaction issues.
- Restocked and organized merchandise.
- Assisted customers with questions and provided exceptional service, resulting in positive feedback from them.
- Stocked, tagged and displayed merchandise.
- Resolved customer complaints professionally, leading to improved customer relations.
- Handled multiple payment methods securely.
CART GIRL & BARTENDER
Vanderbilt Legends Golf Club
Franklin, TN
04.2023 - 10.2023
- Beverage cart service experience at upscale golf course
- Efficiently handled cash transactions with accuracy.
- Cart Girl: Provided exceptional customer service while driving and delivering · food and beverages to golfers.
- Bartender: Prepared and served a variety of alcoholic and non-alcoholic beverages, ensuring customer satisfaction.
FINE DINING WAITRESS
The Honeysuckle
Brentwood, TN
06.2022 - 10.2023
- Extensive experience providing professional and attentive service in high-end · fine dining establishments.
- Proficient in providing detailed menu descriptions and recommendations to · enhance the dining experience.
- Worked behind the bar making cocktails for guests in a fast paced fine dining environment.
- Exceptional ability to multitask in a fast-paced environment while maintaining a warm and welcoming demeanor.
- Experience working with private parties and events
- Demonstrated ability to accurately handle cash transactions and utilize POS · systems.
- Skilled in efficiently managing multiple tables and ensuring prompt order delivery during high-pressure events.
WAITRESS & MANAGER
Blue Coast Burrito
Brentwood, TN
09.2020 - 07.2022
- Worked line making food and beverages.
- Worked register ringing people up and cashing them out.
- Managed team members to keep them on task and doing their jobs well.
- Handled nighttime books and closed out daily accounting.
- Efficient multitasking: Managed multiple orders simultaneously without compromising quality and timely delivery.
- Managed closing operations and ensured efficient and timely completion of tasks.
- Trained and supervised staff, resulting in increased productivity and customer satisfaction.
- Resolved customer complaints and issues during shifts, ensuring a positive · customer experience.
- Cash handling: Accurately handled cash transactions and maintained a balanced cash drawer at all times. As well as closing money at night and · locking up the safe.
- Team player: Collaborated effectively with colleagues to ensure a smooth and · efficient operation.
- Proficient in taking and delivering customer orders accurately and on time.
- Skilled in multitasking, prioritizing tasks, and maintaining a clean and organized work area.
RETAIL SALES ASSOCIATE
Old Navy
Brentwood, TN
05.2019 - 04.2020
- Worked Register and assisted with ringing up customers.
- Cleaned and restocked store and storage areas.
- Worked opening and closing shifts weekdays and weekends.
- Demonstrated exceptional customer service skills by assisting customers with product selection and questions they might have.
- Utilized strong organizational and multitasking abilities to effectively handle cash transactions and maintain an accurate register.
- Worked with team members to achieve sales goals and contribute to a positive work environment.
- Maintained organized and visually appealing store displays to attract · customers and boost sales.
- Demonstrated ability to eciently and accurately unload and sort packages from delivery trucks.
- Excellent attention to detail in verifying and inspecting incoming shipments for accuracy and integrity.
Education
HIGH SCHOOL DIPLOMA -
Centennial High School
Franklin, TN05.2021
Skills
- Cash handling
- Time management
- Customer service
- Managing schedules
- Multitasking
- Ticket Counting and calling out
Personal Information
- Date of Birth: 04/28/03
- Nationality: American
Timeline
FOH Team Member
Merridees
06.2024 - Current
FOH Cashier
The Real Jerk FoodTruck
12.2023 - 05.2024
CART GIRL & BARTENDER
Vanderbilt Legends Golf Club
04.2023 - 10.2023
FINE DINING WAITRESS
The Honeysuckle
06.2022 - 10.2023
WAITRESS & MANAGER
Blue Coast Burrito
09.2020 - 07.2022
RETAIL SALES ASSOCIATE
Old Navy
05.2019 - 04.2020
HIGH SCHOOL DIPLOMA -
Centennial High School