Florence Talley
Woodruff,SC
Summary
Dynamic administrative professional with a proven track record at DeVol Funeral Home, excelling in customer service and office administration. Skilled in optimizing workflows and enhancing client experiences, I leverage strong data entry and time management abilities to drive operational efficiency and support organizational goals.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
DeVol Funeral Home
Gaithersburg, MD
09.2018 - 01.2026
- Coordinated funeral service details with families, ensuring personalized experiences and attention to specific requests.
- Managed scheduling for services, appointments, and staff, optimizing workflow efficiency and resource allocation.
- Maintained accurate records of client interactions and service agreements, supporting compliance with industry regulations.
- Assisted in the preparation of documentation for ceremonies, enhancing presentation quality and professionalism.
Receptionist/Concierge
KensingtonPark
Kensington, MD
06.2017 - 08.2018
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow and information sharing.
- Maintained organized filing systems for client documents and administrative records.
- Assisted in training new staff on reception protocols and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Day Program Director
Chimes Virginia, Inc.
Fairfax, VA
12.2010 - 05.2017
- Developed and implemented comprehensive programs for individuals with disabilities, enhancing client engagement and satisfaction.
- Managed daily operations, ensuring compliance with regulatory standards and organizational policies.
- Led staff training initiatives, fostering professional development and improving service delivery quality.
- Coordinated interdisciplinary team meetings to align program goals and improve collaboration among service providers.
- Analyzed program outcomes to identify areas for improvement, driving strategic enhancements in service offerings.
- Established partnerships with community organizations, expanding resources and support for program participants.
- Oversaw budget management processes, optimizing resource allocation to meet program needs effectively.
- Advocated for clients' rights and needs within the organization and community, promoting inclusive practices and awareness initiatives.
Quality Assurance Analyst
Total Care Services, Inc
Lanham, MD
09.2009 - 12.2010
- Developed and executed test plans to ensure software quality and functionality.
- Collaborated with development teams to identify and resolve defects efficiently.
- Conducted regression testing to validate system updates and enhancements.
- Analyzed test results and documented findings for stakeholder review.
- Implemented automated testing tools to increase testing efficiency and coverage.
- Led cross-functional meetings to discuss project status and quality metrics.
- Mentored junior analysts on best practices in quality assurance methodologies.
- Streamlined QA processes, resulting in improved product release cycles and user satisfaction.
Residential Director
United Cerebral Palsy of Hagerstown
Hagerstown, MD
07.2004 - 08.2009
- Directed daily operations of residential programs, ensuring compliance with regulatory standards.
- Developed and implemented individualized service plans tailored to client needs.
- Mentored staff in best practices for client care and crisis intervention techniques.
- Collaborated with multidisciplinary teams to enhance program effectiveness and client outcomes.
- Monitored budgetary allocations, optimizing resource utilization for operational efficiency.
- Conducted regular training sessions to improve staff performance and service delivery.
- Established community partnerships to expand support services for residents and families.
- Evaluated program effectiveness through data analysis, facilitating continuous improvement initiatives.
Administrator
B'naith B'rith Homecrest House
Silver Spring, MD
06.1993 - 06.2004
- Managed daily operations, ensuring efficient workflow and compliance with regulations.
- Streamlined administrative processes, enhancing communication across departments.
- Coordinated resident services, fostering a supportive community environment.
- Oversaw staff training programs, improving service delivery and employee performance.
- Implemented new record-keeping systems, increasing data accuracy and retrieval efficiency.
- Developed strategic plans for resource allocation, optimizing operational costs.
- Led cross-functional teams to address resident needs and improve satisfaction levels.
- Evaluated and refined policies to enhance operational effectiveness and compliance standards.
Education
Bachelor of Science - Business Administration
Morgan State University
Baltimore, MD06-1975
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- File organization
- Administrative support
Timeline
Administrative Assistant
DeVol Funeral Home
09.2018 - 01.2026
Receptionist/Concierge
KensingtonPark
06.2017 - 08.2018
Day Program Director
Chimes Virginia, Inc.
12.2010 - 05.2017
Quality Assurance Analyst
Total Care Services, Inc
09.2009 - 12.2010
Residential Director
United Cerebral Palsy of Hagerstown
07.2004 - 08.2009
Administrator
B'naith B'rith Homecrest House
06.1993 - 06.2004
Bachelor of Science - Business Administration
Morgan State University