Florence Thomas
Upper Marlboro,MD
Summary
Dynamic Director of Social Work with a proven track record at Calvert County Nursing, excelling in client advocacy and strategic planning. Spearheaded initiatives that enhanced staff retention and expanded service offerings, ensuring quality care. Skilled in crisis intervention and effective communication, fostering collaborative relationships with interdisciplinary teams to optimize patient outcomes.
Overview
36
36
years of professional experience
Work History
Director of Social Work
Calvert County Nursing
12.2020 - Current
- Planned and monitored staff hiring, disciplinary actions and continuing education initiatives.
- Developed and implemented departmental goals, plans and standards consistent with administrative, legal and ethical requirements of organization.
- Schedules weekly care plan conference with Interdisciplinary team (Nursing, Rehab Team, Activity Director) along with Residents and Families:
- Increased staff retention by fostering a supportive work environment and promoting professional development opportunities.
- Leads weekly Utilization Meeting with Interdisciplinary Team to follow up on all Medicare, Medicaid and Manage Resident/Patient regarding continue stay and Discharges:
- Reviews all charts for PASRMD and Code Status
- Provides support to the Business Office Manager regarding medical coverage
- Established partnerships with local organizations, increasing resource availability for clients in need of assistance.
- Expanded service offerings to meet the growing needs of the patient population, ensuring consistent quality care.
- Hired, developed, motivated, and retained top talent.
- Spearheaded multidisciplinary case conferences to develop comprehensive treatment plans tailored to individual patient needs including continue stay and discharges
- Manage all Grievance Issues: Acting as a Liaison and consult with, Nurse Practitioner, Physician, Psych Professional and Home Care Agencies:
- Completes psychosocial history on all admission, update and scheduled quarterly, annual care plans conference with Interdisciplinary Team and Family or Authorized Representative
- Completes quarterly audit for intelligent for Medicare and Medicaid Residents.
Director of Social Work
HCR ManorCare
12.2008 - 12.2021
- Developed and implemented departmental goals, plans and standards consistent with administrative, legal and ethical requirements of organization.
- Communicated effectively with the interdisciplinary team, Nursing, Physicians, Rehab, Dialysis, Community Agencies and Coordinate Care Conferences.
- Scheduled weekly Care Planning Conference with Patient's and Family to address their goals to treatment for Discharge.
- Made appropriate referrals to other Consultants, Community Agencies, or Center Departments in order to facilitate a safe discharge.
- Followed up with Patient and their Family upon discharge back into the community
- Assisted with developing and updating departmental procedures and policies in department budget meetings, planning monthly, quarterly reports, participate in Utilization Meeting, Morning and Evening Stand Up. •
- Maintained accurate and timely documentation which complies with federal/ state regulations, HCR- Manor Care Corporate policy and specific center practices including but not limited to Advance Directives, Maryland Medical Orders for Life Sustaining Treatment, Cognitive testing and daily Social
Integrated Clinical Team Director
APS Healthcare
07.1996 - 05.2008
- Supervising and training clinical case managers
- Provided clinical oversight of state employee benefit plan for Employee Assistance and Behavioral Health Benefits
- Developed and implemented department wide initiative to increase positive outcomes
- Worked effectively with community behavior health providers and facilities to help provide an array of services to assist individual and or families cope with complicated health, medical, and or mental situations in the most effective ways possible, while identifying their goals, needs and resources
- Coordinated treatment plans with internal and external multidisciplinary teams to determine the medical necessity of required services and provided authorization to providers and facilities.
- Conducted daily telephonic reviews with varies hospitals/facilities for inpatient, outpatient, substance abuse, and mental health for continuing care.
Utilization Management Coordinator
Health Management Systems
09.1991 - 07.1996
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Contributed to the development of departmental goals, objectives, and performance improvement initiatives for continuous enhancement of services provided.
- Enhanced patient care by efficiently coordinating utilization management processes and reviewing medical records for case appropriateness.
- Conducted proactive patient evaluations to anticipate potential barriers in their treatment plan or discharge process.
- Actively participated in interdisciplinary team meetings to provide input on patient care, discharge planning, and resource utilization.
Social Worker
Mount Vernon Hospital
09.1989 - 09.1991
- (September 2009-December 2008 PRN}
- Provided emotional individual and group therapy for patients and families on the Psych Unit.
- Coordinated and developed discharge planning needs on the Rehab Unit, Oncology and Orthopedic unit.
- Completed psychological assessments and coordinated discharge planning.
- Acted within a multidisciplinary treatment team responsible for case presentations, family conferences, and provided family training.
- Assisted with scheduling home care services support or transitioning to inpatient rehab services for short term or long-term care
Education
Master of Science - Social Work
University of Pittsburgh
Pittsburgh, PABachelor of Science - Social Work
Oakwood University
Huntsville, ALSkills
- Client advocacy
- Quality improvement
- Motivational interviewing
- Decision-making
- Staff supervision
- Staff training
- Strategic planning
- Crisis intervention
- Case management
- Problem-solving aptitude
- Prepare budgets
- Effective customer communication
- Optimize staff performance
Timeline
Director of Social Work
Calvert County Nursing
12.2020 - Current
Director of Social Work
HCR ManorCare
12.2008 - 12.2021
Integrated Clinical Team Director
APS Healthcare
07.1996 - 05.2008
Utilization Management Coordinator
Health Management Systems
09.1991 - 07.1996
Social Worker
Mount Vernon Hospital
09.1989 - 09.1991
Master of Science - Social Work
University of Pittsburgh
Bachelor of Science - Social Work
Oakwood University
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