Melissa Cooper
Buffalo,NY
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help the team achieve company goals. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Social Work
Comprehensive At Williamsville Nursing And Rehab
07.2021 - Current
- Coordinate at least 4 or more discharges a month. Send referrals to obtain community services, advocate for client needs, and resolve roadblocks. This allows for the nursing rehab unit to continue servicing new clients.
- Develop and implement departmental goals, plans and standards consistent with administrative, legal, and ethical requirements of the organization. Audits are done 2x a month to keep up with consistent changes that may happen.
- Build and sustain trusting client relationships. Weekly meetings are had 3x a week and follow-ups are had to make sure our residents and family are satisfied.
Family Coordinator
GA Family Services
03.2020 - 07.2021
- Documented data for new foster families and completed accurate updates to current case records weekly.
- Assisted in conflict resolution among family members by facilitating open dialogue sessions in a safe environment.
- Lead MAPP/GPS classes about twice a year so that families can be certified foster homes.
- Completed several comprehensive assessments of families to see if they were appropriate for Fostering. The number of assessments would vary depending on how many families inquired that month about fostering.
- Visited homes of families once a year or as needed and maintained appropriate contact as directed by agency procedures.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
College Ave Student Loans
02.2019 - 03.2020
- Participated in team meetings and training sessions to stay informed about website updates.
- Educated customers about billing, payment processing and support policies and procedures.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Social Work
SUNY Buffalo State
Buffalo, NYBachelor of Science - Liberal Arts And General Studies
Monroe Community College
Rochester, NYHigh School Diploma -
Rush-Henrietta Senior High School
Henrietta, NYSkills
- Client Advocacy
- Documentation
- Cultural Competency
- Proficient in Microsoft
- Type 56 WPM
- Supervision experience
- Data Entry
- Adaptability
- Communication
Volunteer
Sugalips Sisterhood mentor for young girls ages 8-16.
Independent Health foundation- Kids Run and Good for the Neighborhood Foundation.
West Side Community Service Center
Certification
- CNP - Certified Notary Public
Timeline
Director of Social Work
Comprehensive At Williamsville Nursing And Rehab
07.2021 - Current
Family Coordinator
GA Family Services
03.2020 - 07.2021
Customer Service Representative
College Ave Student Loans
02.2019 - 03.2020
Bachelor of Science - Social Work
SUNY Buffalo State
Bachelor of Science - Liberal Arts And General Studies
Monroe Community College
High School Diploma -
Rush-Henrietta Senior High School
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