Florence Tsinyu
Houston,Tx
Summary
Motivated worker experienced in the fine dining industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Toca Madera
05.2024 - Current
- Delivered upscale, immersive service in a high-energy, vibe-driven atmosphere with nightly live entertainment and fire performances.
- Guided guests through menu items, cocktails, and seasonal specials, contributing to elevated guest satisfaction and repeat business.
- Assisted with on-the-fly staff training and onboarding to support operational excellence during brunch, dinner service, and special event nights like “Toca Tuesdays.”
Adapted seamlessly to fast-paced service during peak nights, demonstrating poise under pressure.
Server
Kuu
09.2019 - 05.2024
- Expertly identified and prepared various fish species in Japanese and English at a prestigious sushi fine dining restaurant. Demonstrated extensive knowledge of sake varieties and pairings. Played a key role in training and mentoring new employees, ensuring they meet the restaurant’s high standards of service and quality.
Server
Se7en
03.2023 - 01.2024
- Delivered exceptional bottle service experiences to guests. Operated the Toast POS system efficiently to process orders and payments accurately. Demonstrated strong hospitality skills by ensuring guest satisfaction and fostering a welcoming environment.
Server
The Annie Cafe & Bar
02.2023 - 08.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Skills
- Guest Engagement
- Food sales and promotion
- Hospitality service expertise
- Wine pairing knowledge
- Allergy awareness
- Upselling
- Hospitality best practices
- Team collaboration
Certification
- Wine Gallo
- Food handlers
- TABC
LANGUAGES
Burmese - Native
English - Fluent
Timeline
Server
Toca Madera
05.2024 - Current
Server
Se7en
03.2023 - 01.2024
Server
The Annie Cafe & Bar
02.2023 - 08.2023
Server
Kuu
09.2019 - 05.2024
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