Florence Walker
Mount Laurel,NJ
Summary
Organized and detail-oriented professional with a proven track record of overseeing projects from inception to successful completion, demonstrating exceptional follow-through abilities. Expertise in efficiently prioritizing a diverse range of responsibilities to consistently meet deadlines, complemented by versatile experience in data analysis, auditing, managed healthcare, sales operations support, and pharmaceutical contracting and negotiations. Strong interpersonal skills and a talent for training and staff development facilitate effective collaboration with individuals at all levels. Recognized as a focused and practical thinker, dedicated to achieving outstanding results while embracing reasonable risks for continuous improvement.
Overview
18
18
years of professional experience
Work History
Associate Director, Managed Care
Sandoz, Inc
10.2020 - Current
- Responsible for drafting and negotiating agreements for biosimilar products in support of the account management team. Assigned to manage Tier 1 customer agreements, segmented based on business model. Those being: group purchasing organizations, wholesalers and pharmacy/medical benefit managers. Collaborate with several internal stakeholders: Brand Team, Strategy, Legal and Compliance groups. Provide guidance to the Strategy team that aligns the product approval document to key financial contract terms. Managing contract negotiations – leading customer calls; garnering internal stakeholder approvals; partnering with account management to escalate non-standard contract language for approval. Load contract terms and pricing into a Salesforce based CMS application. Serve as product liaison with the Launch Management Team. Responsible for two direct reports. Review and approve drafted contracts and amendments. Assist additional internal teams as needed, regarding account set-up, rebate processing, membership linkage and finance accruals.
Contracts Manager
Sandoz, Inc
04.2015 - 10.2020
- Responsible for supporting dermatology account management by drafting, negotiating and executing PharmaDerm managed care contracts. Coordinating outcomes with the managed care strategy and the legal team to insure that we are able to gain formulary access while minimizing risk to the company by controlling the terms and conditions offered within the contract. Utilize contract management applications to enter and maintain fully executed contracts. Generics: responsible for managing the entire contract process, partnering with key internal departments to develop, write, negotiate, and implement contracts for all commercial agreements. Evaluate contract proposals and provides support for the Commercial Operations contracting strategy. Maintain an effective and accurate customer focus with respect to contracting. Accountable for the development of contract proposals for strategic customer classes (GPO, Retail or IDN). Identify potential of specific contract language and resolve routine problems and concerns. Maintain and update the contract database. Partner with chargeback, rebate and collections associates to resolve contract related discrepancies and propose potential measures to prevent reoccurrence. Coordinate the cross-functional efforts of Account Management, Finance, IT, Legal and Marketing to ensure that contracts comply with all Federal regulations. Manage the administration of contracts, including comprehensive review or creation from templates. Assists with development and implementation of department policies and procedures.
Commercial Contracts Manager
GE Healthcare
03.2014 - 03.2015
- Function as a single point of contact for the contracting process who is responsible for using business and legal judgment to analyze, structure, draft, review, and negotiate commercial agreements with strategic and key customers, distributors, and group purchase organizations, as well as responding to customer request for proposals (RFPs). Manage the end-to-end contracting and bidding process to meet/exceed business cycle time requirements. Ensure company internal Policy 5.0 and 6.5 contracting process compliance. Provide contract analysis and support to the cross-functional stakeholders for all customer proposals and contractual documents. Review, analyze, identify and redline terms and conditions for contractual risk. Work closely with key functional stakeholders (legal, finance, controllership, and sales) to solicit input for contract drafting. Developed a high level of influencing skills to manage cross functional issues and drive timely decisions across the commercial and cross-functional organizations. Prepare bid documents utilizing expertise from supporting teams to ensure completeness and accuracy. Provide necessary guidance to business teams regarding contract requirements. Prepare contracts and contract amendments. Provide support for customer negotiations when required. Expert with contracting and reporting mechanisms such as Support Central Workflow. Provide contract terms & conditions, contracting process, and Policy 5.0/6.5 training for the business teams. Support periodic reporting and performance presentations.
Contracts Administrator
Executive Health Resources, Inc.
06.2011 - 02.2014
- Primarily responsible for drafting, reviewing and editing client contracts including comprehensive review or creation from templates, Business Associate Agreements, vendor contracts, non-disclosure agreements and other legal documents. Serve as a liaison between EHR sales team and the client by taking the client’s comments and edits into consideration, and submitting all changes to the attorney’s for final approval. Partner with legal counsel, executive management, account management and sales teams to determine the availability of specific customer legal language requests. Partnering with the finance team to properly review and validate specific RFP and pricing model, and ensuring the correct legal interpretation of other terms within the contract. Review and process newly executed contracts to ensure contract correctness and completeness. Track and manage contract renewals. Capture data in contract metrics database using Salesforce.com. Understand and apply HIPAA confidentiality requirements. Participate in conference calls as the Contracts expert liaison, providing accurate contract information and statistics. Respond to inquiries and research/resolve problems related to day-to-day contract administration and associated operational issues.
Manager Contract Assessment
Sanofi-aventis
03.2010 - 06.2011
- Responsible for contract negotiation and creation process for Managed Care/Managed Medicare Organizations’ and PBM’s.
- Provide support to the Account Management Teams on all bid solicitations, and contract renewals.
- Partner with Brand\Channel Strategy Teams and Contract Operations to develop and execute contract strategy for in-line and launch products while adhering to product and company goals and objectives.
- Work with cross-functional teams namely, Legal to develop contract template language issues; Product Development to perform financial modeling and contract risk assessment analyses on individual accounts.
- Perform ad-hoc finance projects and financial projects\accruals.
- Provide recommendations to management with suggestions for process improvements, assisting in implementation as required.
- Participated in special projects teams in order to drive product sales growth utilizing internal growth modeling tools.
Contract Specialist
Sanofi-aventis
07.2007 - 02.2010
- Responsible for administering contracts for large PBM’s, managed care organizations, and group purchasing organizations.
- Analyzing claims data from the customer for key validation errors.
- Review customer formularies to insure contract compliance.
- Interpret reimbursement contracts and loading these contracts into the CARS application.
- Analyze wholesaler chargeback data to calculate applicable rebate strategies.
- Work in partnership with the IT group to customize software applications for new rebate strategies.
- Consulted with customer to resolve claims data problems.
- Provided data analysis in support of the field sales group to track strategy impact on market share and sales metrics.
- Presented quarterly data analysis to the internal brand and strategy team members.
- Analyzed market trends utilizing IMS data in comparison with actual customer claim data.
- Updated GPO pricing per contracted terms.
- Provided recommendations for commercial, Medicare and Managed Medicaid contracting strategies.
- Conducted contract negotiations between the customer and the strategy teams.
- Coordinated with Contract Documents team to provide input for contracted claims data requirements and rebate terms and conditions.
- Participated in special projects teams in order to drive product sales growth utilizing internal growth modeling tools.
Education
Bachelor of Science - Accounting
Penn State – Behrend Campus
Erie, PAMaster of Science - Health Administration
St. Joseph University
Philadelphia, PASkills
- Managed Care Experience
- Contract Negotiations and Management
- GPO Contract Pricing
- Claims Data Analysis & Extrapolation
- Contract Compliance/SOX
- Training & Development
- Customer Service/Satisfaction
- ROI-Contract Profit Margin Analysis
- Team Building & Leadership
- Healthcare Informatics
- Salesforce
- APTTUS
- Docusign
- PeopleSoft
- SAP
- MS Office Suite
- Revitas (fka CARS)
- Cognos
- Impromptu
- Support Central Workflow
- Operations management
Summary Of Experience
Organized professional with exceptional follow-through abilities and detail orientation; able to oversee projects from concept to successful conclusion. Able to efficiently and effectively prioritize a broad range of responsibilities to consistently meet deadlines. Versatile, with experience in Data Analysis, Auditing, Managed HealthCare, Sales Operations Support and Pharmaceutical Contracting & Negotiations. Excellent training and staff developing skills, and possess strong interpersonal skills; able to work effectively with individuals on all levels. Skilled problem solving with an ability to learn quickly, providing a foundation for success in any organization. Recognized as a focused, practical thinker who is willing to devote the time and energy, as well as take reasonable risks, to accomplish outstanding results.
Areas Of Knowledge
- Managed Care Experience
- Contract Negotiations and Management
- GPO Contract Pricing
- Claims Data Analysis & Extrapolation
- Contract Compliance/SOX
- Training & Development
- Customer Service/Satisfaction
- ROI-Contract Profit Margin Analysis
- Team Building & Leadership
- Healthcare Informatics
Timeline
Associate Director, Managed Care
Sandoz, Inc
10.2020 - Current
Contracts Manager
Sandoz, Inc
04.2015 - 10.2020
Commercial Contracts Manager
GE Healthcare
03.2014 - 03.2015
Contracts Administrator
Executive Health Resources, Inc.
06.2011 - 02.2014
Manager Contract Assessment
Sanofi-aventis
03.2010 - 06.2011
Contract Specialist
Sanofi-aventis
07.2007 - 02.2010
Master of Science - Health Administration
St. Joseph University
Bachelor of Science - Accounting
Penn State – Behrend Campus