Florence (Cookie) Burness
Blackwood
Summary
Accomplished Regional Director of Health and Wellness at Brightview Senior Living, adept in staff training and development, and skilled in Yardi EHR products. Works with communities teams to enhance collaboration and innovation. Successfully opened 6 new communities, demonstrating exceptional leadership and community director relationships. Strong focus on improving processes and fostering continuous learning.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Director of Health and Wellness
Brightview Senior Living
05.2015 - Current
- Served as a mentor to Health and Wellness directors, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization such as transition to new EHRs, eMar, QAPI process, Infection Control Initiatives, Fit testing, PPE training/competencies
- Visited communities regularly to support the team as well as review occupancy, levels of care, staffing challenges/successes, competencies, along with team building and support
- Participated in promotional opportunities and onboarding of new directors. Encouraging interested associates to join the BADGE program to advance their career with Brightview
- Successfully opened 6 new communities in the NJ region to include hiring and onboarding of health and wellness teams. attended meet and greets for prospects to support the growth of the community and provide education as necessary
Director of Hospice
Holy Redeemer Home Care and Hospice
01.2008 - 03.2015
- Performed QAPI as required by Medicare Guidelines - held quarterly, discussed outcomes of patient satisfaction surveys and key process indicators
- Ensured timely access to palliative care consultations by establishing strong relationships with referring providers.
- Established clear communication channels between clinical teams, administrators, and families for seamless coordination of care.
- Oversaw quality improvement efforts to maintain compliance with regulatory standards.
- Recruited, hired, supervised and evaluated aides and nurses.
- Worked in cooperation with family and caregiver to meet emotional and physical needs.
- Expanded community partnerships, enhancing hospice awareness and availability of services.
- Promoted interdisciplinary collaboration, optimizing individualized patient care plans.
Education
Master of Science - NursingOrganizational Leadership And Management
American Sentinel University
Denver, Colorado07-2014
Bachelor of Science - Nursing
Holy Family University
Newtown, PA01-2001
Associate of Science - Nursing
Gloucester County College
Sewell, NJ05-1982
Skills
- Community Director Relationships
- Staff training and development
- Staff management
- Meetings and presentations
- QAPI Process
- Infection Control Preventionist certification
- Skilled in Yardi EHR products
- Hiring and onboarding
- Process improvements
Certification
- Basic Life Support Certification (BLS)
- NJ CALA
- Certified Dementia Practitioner
- CPR/AED Certification
Timeline
Regional Director of Health and Wellness
Brightview Senior Living
05.2015 - Current
Director of Hospice
Holy Redeemer Home Care and Hospice
01.2008 - 03.2015
- Basic Life Support Certification (BLS)
- NJ CALA
- Certified Dementia Practitioner
- CPR/AED Certification
Master of Science - NursingOrganizational Leadership And Management
American Sentinel University
Bachelor of Science - Nursing
Holy Family University
Associate of Science - Nursing
Gloucester County College
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