Florence Samera Rasoanirina Moustapha
Princeton,TEXAS
Summary
Customer-oriented and detail-driven professional with experience in banking operations, client relations, and retail merchandising.
Skilled in handling financial transactions, managing records, and providing excellent customer service with accuracy and care.
Adaptable and motivated, with a strong commitment to integrity, teamwork, and continuous improvement.
Dedicated to contributing to team success and delivering quality results in dynamic environments.
Overview
2026
2026
years of professional experience
Work History
Merchandising Associate
The Home Depot
05 2025 - Current
- Set up, stocked, and organized merchandise displays according to company standards and seasonal plans.
- Ensured shelves and displays were clean, well-presented, and fully stocked at all times.
- Assisted customers by locating products and providing product information when needed.
- Followed merchandising layouts and planograms to ensure brand consistency across departments.
- Operated basic tools and equipment safely to assemble displays and move merchandise.
- Worked collaboratively with team members to meet project deadlines and store presentation goals.
- Maintained awareness of safety procedures and contributed to a clean, hazard-free environment.
Online Personal Shopper
Walmart
10 2024 - 04 2025
- Accurately selected, packed, and staged online grocery orders while ensuring product quality and freshness.
- Delivered friendly and efficient service to customers during pickup and delivery.
- Operated handheld devices and Walmart systems to process orders and manage inventory.
- Verified product availability and made appropriate substitutions when necessary.
- Maintained cleanliness and organization in the work area to ensure safety and efficiency.
- Worked effectively in a fast-paced environment while meeting daily order and time targets.
- Communicated clearly with team members and customers to ensure smooth order fulfillment.
Receiving Associate
Burlington Coat Factory
08 2023 - 08 2024
- Unloading Shipments: Safely unload merchandise from delivery trucks and transport it to the stockroom or designated areas.
- Processing Merchandise: Open boxes, sort items by category, and prepare them for the sales floor. This includes ticketing, tagging, and, if necessary, attaching security sensors to products.
- Stockroom Organization: Maintain an organized stockroom by categorizing merchandise appropriately, such as separating shoes by size and gender.
- Sales Floor Preparation: Assist in moving processed merchandise to the sales floor, ensuring that displays are stocked and organized.
- Maximized workspace functionality by efficiently utilizing available equipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
Client Relationship Associate
BGFIBank Madagascar
12 2021 - 06 2023
- Support Relationship Managers in the day-to-day administration of individual or corporate client accounts.
- Prepare, process, and follow up on credit applications, financing requests, and other banking products.
- Respond promptly and professionally to client inquiries, ensuring high customer satisfaction.
- Ensure compliance with internal policies, regulatory standards, and KYC (Know Your Customer) requirements.
- Assist with account openings, product setup, and client documentation management.
- Handle administrative tasks such as filing, document archiving, and preparing internal reports.
- Build and maintain strong client relationships through proactive communication and reliable follow-up.
- Identify potential sales opportunities and refer them to Relationship Managers for further development.
Credit Administration Officer
BGFIBank Madagascar
04 2021 - 12 2021
- Reviewed and processed credit applications to ensure compliance with bank policies.
- Conducted risk assessments on loan submissions, enhancing decision-making accuracy.
- Collaborated with cross-functional teams to streamline credit administration processes.
- Assisted in the development of credit policies, contributing to operational efficiency improvements.
- Drafted loan guarantee documents and ensured proper contractual formalities.
- Assisted Relationship Managers with client portfolio support and follow-up.
Bank Teller
BGFIBank Madagascar
07 2019 - 03 2021
- Managed cash operations in both local currency (MGA) and foreign currencies, ensuring accuracy and compliance with internal controls.
- Processed bank cheques, checkbooks, and bank cards, maintaining service quality and timely delivery to clients.
- Oversaw stock and supply management in strict accordance with established procedures.
- Handled clearing transactions, ensuring proper reconciliation and timely settlement.
- Executed inter-branch fund transfers and supported overall cash flow efficiency.
- Acted as a deputy in the absence of the direct supervisor, contributing actively to DOT (Direction of Operations and Technology) tasks.
- Regularized suspense accounts at the Nosy Be branch through detailed reconciliation and follow-ups.
- Prepared and submitted monthly inventory reports, ensuring completeness and compliance with audit standards.
Education
Bachelor’s Degree - Commence And Marketing
ACEEM University
Antananarivo, Madagascar06.2018
High School Diploma -
Lycée Mixte
Nosy Be, Madagascar08.2014
Skills
- Customer Service & Client Relations
- Team Collaboration & Communication
- Problem Solving & Accuracy
- Time Management & Multitasking
- Adaptability & Fast Learning
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Merchandising Associate
The Home Depot
05 2025 - Current
Online Personal Shopper
Walmart
10 2024 - 04 2025
Receiving Associate
Burlington Coat Factory
08 2023 - 08 2024
Client Relationship Associate
BGFIBank Madagascar
12 2021 - 06 2023
Credit Administration Officer
BGFIBank Madagascar
04 2021 - 12 2021
Bank Teller
BGFIBank Madagascar
07 2019 - 03 2021
Bachelor’s Degree - Commence And Marketing
ACEEM University
High School Diploma -
Lycée Mixte