Florentine Reyes
Bullhead City,United States
Summary
Proven Merchandising Specialist with a track record of enhancing customer satisfaction and exceeding sales targets at The Home Depot. Skilled in vendor coordination and merchandise presentation, demonstrating exceptional multi-task management and detail orientation. Articulate and friendly with a professional demeanor. Fostered strong retail partnerships and implemented effective training programs, significantly improving team performance and efficiency. Action- oriented with strong ability to communicate effectively with technology, executive, business audiences and independent worker with great energy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Merchandising Execution Team Associate
The Home Depot
11.2004 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Achieved sales targets consistently by developing strong relationships with retail partners and providing exceptional customer service.
- Contributed to a positive work environment by fostering strong teamwork among associates and actively participating in staff meetings.
- Streamlined product replenishment processes, minimizing stockouts and maximizing availability for customers.
Merchandising Specialist
Michaels Arts and Crafts
09.2000 - 02.2004
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Developed partnerships with internal groups such as packaging, visual, and e-commerce.
- Communicated merchandising needs to store manager.
Education
Associate of Science - Medical Technology
Mohave Community College
Bullhead City, AZ05-2023
No Degree - Continuing Education: Business
Mt. San Antonio College
Walnut, CA01-2002
Graduate Certificate - Massage Therapist
Bryman College
El Monte, CA01-2001
Skills
- Training and development
- Multi-Task Managements
- Vendor Coordination
- Detail- oriented
- Sales
- Proficient in Microsoft and Excel
- Merchandise presentation
- Bilingual- oriented
- Store layout planning
- Contract auditing
- Stock replenishment
- Client-focused
Certification
Associate Of The Month- 2004, 2005, 2006, 2007, 2008, 2009 to present
Homer Awards- 2004, 2005, 2008, 2010, 2011, 2012 to present
Timeline
Merchandising Execution Team Associate
The Home Depot
11.2004 - Current
Merchandising Specialist
Michaels Arts and Crafts
09.2000 - 02.2004
Associate Of The Month- 2004, 2005, 2006, 2007, 2008, 2009 to present
Homer Awards- 2004, 2005, 2008, 2010, 2011, 2012 to present
Associate of Science - Medical Technology
Mohave Community College
No Degree - Continuing Education: Business
Mt. San Antonio College
Graduate Certificate - Massage Therapist
Bryman College
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